DailyPay · New York
Customer SupportOperationsRemoteFullTime
About Us:
DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work.. Learn more at DailyPay's Press Center.
DailyPay is seeking a forward-thinking, organized, and enthusiastic Implementation Manager to join our rapidly growing company in NYC. This individual will be a pivotal member of our Implementation team, leading the deployment of our SaaS solution for our Small to Enterprise sized accounts. This person will lead the technical integration between third party vendors and DailyPay. The Implementation Manager will be responsible for managing the entire implementation lifecycle from pre-sales to go-live. Success in this role will rely on a combination of strong discovery skills, technical proficiency, confidence, working with clients and C Suite stakeholders, and the ability to manage the details while seeing the bigger picture. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
Lead the technical aspects of the DailyPay integration for Small to Enterprise sized customers
Perform comprehensive discovery and build robust documentation of the implementation requirements
Perform technical research to provide unique solutions for complex customer integrations
Become a specialist in our product, configuration, and internal processes
Identify, manage, and mitigate project risks
Work hand in hand with the sales team to assist with pre-sales and scoping discussions
Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers
Work closely with the operations and support teams to discuss implementation details and nuances during the post-launch handoff
Bachelor’s degree in Business, Engineering, or equivalent work experience
3-5+ years of experience in Implementation of SaaS solutions
Experience working with demanding, high-stakes accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships
Detail-oriented with the ability to set priorities and be flexible in a changing environment
Excellent written communication and presentation skills
Experience leading data validation, unit testing, and UAT
Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.)
Working proficiency in Microsoft Excel and Google Suite
Experience in early stage products, markets, and companies preferred
Occasional need to work outside of normal business hours as required to support customers may be required
Experience with HCM, Payroll and Time Management Systems
Experience with Dell Boomi or similar products
Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match
High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.
In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.
We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.
If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.