AI Transformation Analyst

Dialpad · Phoenix

Sales & Businessposted 5mo ago

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As an AI Transformation Analyst (P3), you will serve as a strategic partner to Dialpad's business units, identifying and leveraging AI tools, processes, and agents to significantly improve employee productivity, reduce operational costs, and drive net new ARR. You will be responsible for the end-to-end success of these initiatives, from initial discovery and solution architecture to measuring long-term business impact.

In this role, you will design and architect high-impact solutions, collaborating closely with AI Transformation Engineers for technical deployment while maintaining a relentless focus on tracking adoption metrics and quantifying productivity gains.

This role is based in Argentina and reports to the Senior Manager, AI Transformation. The candidate should maintain overlap with North American and global teams to support cross-functional collaboration and project delivery.

What You Will Do

Lead cross-functional alignment to identify and deliver ROI-driven AI initiatives focused on process automation, cost reduction, and revenue expansion.
Design and architect AI solutions (tools, processes, agents) that enhance employee productivity and operational efficiency.
Collaborate with AI Transformation Engineers to build, deploy, and train users on new AI solutions.
Track adoption rates, measure productivity gains, and quantify net new ARR impact.
Serve as a bridge between business needs and technical implementation.

Skills You Will Bring

5+ years of experience in business analysis, product management, or a technical strategy role within a fast-paced environment.
Strong AI literacy with a deep understanding of LLM capabilities, prompt engineering, and AI-driven automation workflows.
Proven ability to translate complex business goals into clear technical requirements and actionable solution designs.
Exceptional stakeholder management skills, with experience partnering with departments like Sales, CS, Marketing, Product, HR, Legal, and Finance.
Analytical mindset with experience building frameworks to measure business impact, productivity gains, and ROI.
Familiarity with the software development lifecycle and experience collaborating with engineering teams for product delivery.
Strong project management skills, including the ability to independently lead cross-functional initiatives.

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.