Sr. Product Manager, Platform & Agentic Integrations

Dialpad · Vancouver

Product & Programposted 2mo ago

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Product Manager to lead Platform & Agentic Integrations. This role sits at the intersection of our Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action. The role includes ownership over Dialpad's APIs, webhooks, events, MCP, custom connectors/actions, and platform integrations such as Microsoft Teams.

You will define how customers, partners, and internal teams extend Dialpad through a scalable integration platform. That includes making it easy to connect third-party systems, expose Dialpad capabilities programmatically, and support the company’s top priority: Agentic AI.

What you’ll do

Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.
Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically.
Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows.
Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents.
Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling.
Partner closely with engineering, design, QA, support, solutions, and GTM teams to ship reliable, secure, scalable platform capabilities and integrations.
Work across classic and agentic integration surfaces to ensure platform changes support both current product needs and future AI-native workflows.
Help define how Dialpad scales integrations through a combination of in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models.
Set vision, strategy, and priorities for Platform & Agentic Integrations.
Write crisp product requirements and drive execution from discovery through launch.
Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure.
Prioritize roadmap investments across platform improvements, ecosystem scale, and high-impact integration opportunities.
Define customer and admin experiences for connector setup, configuration, management, and troubleshooting.
Partner with internal agentic teams to ensure the integrations platform supports the company’s highest-priority AI use cases.
Use customer feedback, field input, platform usage, and business context to make prioritization decisions.
Coordinate launches with GTM, PMM, support, and enablement teams.
Drive platform quality through clear definitions of reliability, observability, security, and supportability.

Skills you'll bring

5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS.
Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture.
Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities.
Ability to operate across both strategic and deeply technical problem spaces.
Strong product judgment around platform usability, scalability, and tradeoffs.
Experience working cross-functionally with engineering, design, QA, GTM, support, and external partners.
Comfort in ambiguous, fast-moving environments where priorities shift quickly and company-level priorities must be translated into product decisions.
Excellent written and verbal communication skills.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$140,500—$177,250 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.