Associate Manager, Strategy & Operations

About the Team

DoorDash Digital Ordering is DoorDash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

Strategy & Operations sits at the center of that opportunity. The team partners with Product to set the strategy and vision for every offering in the suite, across our SMB and enterprise merchants. We decide what to build, where to invest, and how to bring it to market, and we learn by putting products in front of merchants and running the experiments that show us what moves their business.

As part of this team, the Associate Manager will take end-to-end ownership of a set of products and lead the cross-functional effort to grow them. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company.

About the Role

As an Associate Manager on the Digital Ordering Strategy & Operations team, you will own a set of products within our first-party suite from end to end. You will set the strategy and priorities for those products in partnership with Product, be accountable for their growth, and lead the Product, Engineering, Analytics, Implementation, Sales, and Marketing partners who bring them to market. This role is ideal for a strategic operator who can move fast and wear many hats, equal parts analyst, builder, operator, and cross-functional leader.

You will own zero-to-one experiments alongside products already operating at scale, help shape the roadmap with Product, and work directly with merchants and frontline teams to identify the gaps worth solving. Scope on this team grows with demonstrated ownership, and the people who do well here identify problems independently and come back with a plan to solve them.

Scope for this role can vary between Foundation Products: the products that are table stakes for every restaurant we serve and that drive the core of our revenue today, and Growth & Insights:  the next generation of products and the experimentation engine behind them.

We’re especially excited about candidates who’ve worked in fast-moving, founder-led, or resource-constrained environments, those who see lack of structure as an opportunity to build.

Responsibilities

Your responsibilities will include:

Own the product line: Take end-to-end ownership of your products. Set the strategy, define the goals and KPIs that measure success, and prioritize where to invest. You will build the business case, the financial model, and the operating plan, then carry them through launch and into growth.

Lead cross-functionally: Bring Product, Engineering, Analytics, Implementation, Sales, Marketing, and Support behind a plan and hold partners accountable to it without formal authority. You will be the connective tissue that keeps a launch on schedule and the feedback loop that informs what gets built next.

Analyze: Pair complex data analysis with qualitative insight from merchants and frontline teams to guide strategic decisions. You will build your own models and translate what you find into action that improves both the merchant experience and internal execution.

Experiment: Design and launch zero-to-one tests, pilot AI-powered tools, build demos or prototype agents, and configure internal tooling that improves speed, accuracy, or effectiveness. You will move quickly to retire what does not work and scale what does.

Represent the merchant: Act as the voice of the merchant and the field, leading discovery interviews and synthesizing feedback from Sales, Implementation, Support, and merchants themselves to help influence product roadmaps and go-to-market priorities. You will ensure our products resonate with restaurants and scale with repeatable excellence.

Scale learnings: Codify what works. Build the repeatable frameworks, processes, and enablement that raise the bar across the org, and define best practices for launching new products in a way that’s scalable and measurable.

The best candidates will:

Think like a founder, identifying the problems nobody flagged, building the case for solving them, and driving them to resolution with limited structure or direction

Bring strong analytical horsepower and intellectual curiosity, comfortable diving into complex data and extracting insights that drive real-world decisions

Thrive in fast-paced, high-ambiguity environments, moving with urgency, defaulting to action, taking ownership end to end, and knowing when to bend process to get things done

Lead cross-functional teams through influence, building trust with Product, Engineering, Sales, Account Management, and Marketing partners and holding them to their commitments

Carry executive presence, comfortable presenting to senior leaders, defending a recommendation with data, and adapting the message to the audience

Have experience working closely with Sales or frontline teams, and know how to turn insights from those teams into action

Demonstrate comfort with AI, automation, or internal tooling to drive process efficiency, enable scale, or prototype solutions

You’re excited about this opportunity because you will…

Own products from end to end and be accountable for their growth

Imagine, develop, and execute on workstreams from start to completion with little oversight

Oscillate easily from strategic considerations to tactical execution

Build deep and meaningful relationships with merchants, laser focused on helping them thrive

Have the opportunity to truly make a scalable, measurable impact on the restaurant industry in the US and abroad 

Operate comfortably in ambiguous environments while maintaining a strong bias for action

Grow your scope as you demonstrate ownership and impact

Communicate precisely dependent on audience and level of detail necessary to share

Represent the DoorDash brand with humility and a customer-first mindset

We’re excited about you because you…

4-7 years of experience in strategy, operations, consulting, product, or founder-type roles

Have taken a product or concept from inception through launch and into growth, leading cross-functional partners without a fully defined brief

Demonstrate the judgment to set a product’s direction and prioritize the gaps that matter most to the business

Can devise and execute a strategy to achieve business outcomes

Bring a strong analytical background, with the ability to synthesize large data sets into meaningful insights (proficiency in SQL preferred)

Lead cross-functionally and influence without authority across Product, Engineering, Data Science, Sales, and Marketing

Develop goals and OKRs to measure success, and hold yourself accountable for the outcome

Carry executive presence and exceptional communication skills, with the ability to tailor messaging across audiences (e.g., sales reps, execs, and merchants)

Pilot or build with AI tools in real-world workflows

Bring a founder mindset, identifying problems independently and driving them to resolution

Bachelor's degree required.

Bonus if you have experience with:

Founding or operating your own company or product, or an early employee role at a startup

Building and executing go-to-market motions

Working in a high-growth environment

Client or account management

Building financial or sales forecasting models

Restaurant, SaaS, or marketplace businesses

Both zero-to-one work in a lean environment and scaling products at a larger organization

Are the first in your family to attend college

Why You’ll Love Working at DoorDash

We are leaders: Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies

We are operators: We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day

We are learners: Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers

We are one team: The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users, from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce, and people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $XXX - $XXX, plus opportunities for equity and commission. Compensation in other geographies may vary.

If you need any accommodations, please inform your recruiting contact upon initial connection.