Senior Implementation Associate

Customer Supportposted 12d ago

About the Team

The New Verticals team is redefining local commerce by expanding DoorDash beyond restaurants into Grocery, Convenience, Liquor, Retail, Flowers, and more. At the heart of this growing business, the Implementation Team bridges the gap between a signed contract and a live, thriving merchant. They own onboarding, implementation, and launch — building meaningful partnerships with standout local and regional merchants and creating the playbooks that set them up for long-term growth. This team moves fast, thinks creatively, and leads the development of emerging categories across the U.S., shaping a platform that gives consumers access to more of what they need, when they need it.

About the Role

DoorDash is expanding into new verticals, and we need someone excited to build the playbook — not just run one that already exists. As a Senior Implementation Associate, you'll own the full journey from signed contract to active merchant, driving speed, quality, and consistency in a space that's still taking shape.

This is a quota-carrying, outbound role. You'll manage a rolling book of business (typically 65–80 merchants) and be measured on how fast you move merchants from contract to launch, the quality metrics you hit along the way, and your quarterly attainment — all while helping define what "good" looks like in a brand-new vertical.

This role reports to the SMB New Verticals Implementation Team Lead. It's primarily remote, with the option to work from our local office with teammates regularly, plus travel 1–2 times a year for training, offsites, and team-building.

What You'll Do

Own a rolling book of business from contract signing through a merchant's first 28 days live
Drive outbound engagement with merchants to accelerate time-to-activation
Hit quarterly attainment goals tied to speed and quality
Build (and rebuild) the implementation playbook in real time — test what works, kill what doesn't
Flag process gaps and recommend fixes as the vertical matures
Partner cross-functionally to clear blockers slowing merchants down

What We're Looking For

1–3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota or attainment-based goals
Comfort with outbound motion and high call volume
A builder's mindset — energized by ambiguity, not blocked by it
Strong organizational instincts — you can juggle a large, rolling book without dropping the ball
Bias toward action: you'd rather test and adjust than wait for a fully-baked process
Impeccable written and verbal communication skills, especially on the phone
Nice to have: familiarity with POS systems, Open API, or SFTP integrations

Why This Role

You'll have real ownership over how this vertical scales — the playbook doesn't exist yet, and you're writing it. You'll get a structured 30-60-90 ramp (sales + implementation training, shadowing, mock calls) before taking on a full book, and a clear path to grow — into a Strategic Implementation Associate role, or across the org into Pre-Sale AE or Post-Sale roles.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$25.60—$37.60 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$32—$47 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.