Duck Creek Technologies · San Francisco
Data & AI
Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
Duck Creek is a flexible-first company, and that remains core to how we work. As part of our Flying Together initiative, we’re taking a more intentional approach to how teams come together, while continuing to support flexibility in day-to-day work. We’re focusing hiring in designated locations, including our existing offices and key growth areas such as Boston, MA, Columbia, SC, Bolivar, MO, and the Bay Area, CA, where we are building stronger team presence and connection.
We believe in bringing teams together for meaningful, in-person collaboration moments. Candidates should be within a reasonable distance of one of these locations and open to participating in those moments as guided by their team and leader. Expectations for in-person time will be shaped by the team and leader and will continue to evolve over time.
TITLE: Vice President, Software Engineering – Agentic AI and Data Engineering Platform
WHAT YOU’LL DO:
The Vice President, Software Engineering – Agentic AI and Data Engineering Platform is a senior technology executive responsible for defining and executing the engineering strategy for Duck Creek Technologies’ core SaaS platform, data platform, and next-generation AI-powered agentic products.
This role will lead a globally distributed software engineering organization responsible for designing, building, and operating software platforms and customer-facing products that deliver enterprise-grade scalability, reliability, security, and performance. A key responsibility for the role is accelerating the adoption of Agentic AI and Generative AI capabilities across the Duck Creek product portfolio through robust, production-ready engineering practices.
The ideal candidate combines deep expertise in software engineering leadership with hands-on experience delivering AI-enabled platforms and applications at scale. They have built and operated enterprise-grade systems that leverage large language models (LLMs), retrieval-augmented generation (RAG), intelligent workflow orchestration, and AI-powered automation while maintaining high standards for governance, security, observability, reliability, and operational excellence.
Engineering Leadership & Product Delivery
Lead globally distributed software engineering organizations responsible for delivering Duck Creek’s Agentic AI Platform, Data Engineering Platform, AI-enabled product capabilities, and core SaaS offerings.
Own the end-to-end delivery of enterprise-scale, cloud-native software systems, including architecture, development, deployment, operations, reliability, and lifecycle management.
Drive best-in-class engineering practices across architecture design, software development, CI/CD, observability, automation, resiliency, and operational readiness
Build, develop, and scale a high-performing engineering organization by recruiting exceptional talent, mentoring engineering leaders, and fostering a culture of accountability, innovation, and continuous improvement.
Platform Engineering & Architecture
Define and execute the technical strategy for Duck Creek’s next-generation SaaS, data and AI platforms
Oversee the design and evolution of modern, distributed system architectures supporting private single-tenant and multi-tenant SaaS platforms
Lead the development of shared platform services, APIs, data infrastructure, agent orchestration frameworks, and reusable engineering capabilities that accelerate product innovation
Ensure platform scalability, performance, security, and cost efficiency at global scale
Cross-Functional Alignment
Partner closely with Product, Cloud, Security, and Enterprise Architecture leaders to align technology strategy, platform investments, and engineering execution with company objectives
Translate emerging technologies, including AI and GenAI, into tangible platform capabilities and differentiated customer experiences
Drive execution discipline through organizational metrics and business-focused KPIs.
WHAT YOU’VE DONE:
Core Requirements (Must-Have)
15+ years of experience in software engineering, including significant experience building and scaling enterprise SaaS platforms, cloud-native applications, and AI-enabled products.
7+ years leading large, globally distributed engineering organizations at the VP, Senior Director, or equivalent level, including managing managers and senior engineering leaders.
Proven track record of delivering complex, production-grade software platforms and customer-facing applications at enterprise scale.
Strong technical foundation with prior hands-on experience in software development, system architecture, cloud infrastructure, and platform engineering
AI + Engineering Experience
Proven experience delivering AI, machine learning, and Generative AI capabilities within production software systems serving enterprise or commercial customers
Experience building or leading AI platform capabilities, including model orchestration, agentic workflows, retrieval-augmented generation (RAG), evaluation frameworks, AI observability, analytics, and operational governance
Strong understanding of modern AI architectures, including LLM-based applications, intelligent agents, vector-based retrieval systems, model lifecycle management, and human-in-the-loop evaluation processes
Experience with operational practices in AI systems, including model evaluation, security, compliance, risk management, reliability, and performance monitoring
Platform & SaaS Expertise
Deep experience designing and operating cloud-native, distributed systems supporting large-scale SaaS products and multi-tenant platforms
Proven success leading both application engineering and platform engineering organizations, including shared services, APIs, developer platforms, data infrastructure, and cloud operations
Experience driving modernization of legacy systems into scalable, secure, cloud-based platforms
PREFERRED QUALIFICATIONS
Experience leading engineering organizations within AI platform companies with deep exposure to regulated industries especially InsurTech/FinTech or equivalent.
Proven success building and scaling AI-enabled capabilities within enterprise SaaS products serving large commercial customers
Experience developing and operating AI platforms that support LLM-based applications, agentic workflows, retrieval-augmented generation (RAG), and/or intelligent automation
Familiarity with MLOps, AI lifecycle management, model evaluation, AI observability, and responsible AI practices in production environments
Experience establishing governance frameworks for AI systems, including security, compliance, risk management, and regulatory considerations
Demonstrated success leading large-scale cloud modernization, platform transformation, or digital transformation initiatives
Experience leading data engineering platforms via best practice medallion architectures
Master’s degree or higher in Computer Science, Engineering, or related field (preferred, not required)
KEY LEADERSHIP ATTRIBUTES
Engineering-first leader with a demonstrated track record of building and delivering enterprise-scale software platforms and products.
Proven ability to scale engineering organizations through multiple layers of leadership while attracting, developing, and retaining exceptional engineering talent
Strong sense of accountability for business outcomes, product delivery, operational excellence, and customer success
Strategic thinker with deep technical and architectural expertise across cloud-native platforms, distributed systems, data platforms, and AI-enabled applications
Collaborative leadership style that fosters alignment across Product, Engineering, Data, ML, Security, Operations, and Executive Leadership teams
Executive presence and communication skills capable of influencing technical teams, business stakeholders, executive leadership, and customers
Demonstrated ability to operationalize emerging technologies and transform them into scalable platforms that deliver measurable business value
WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:
Travel: Up to 25%
Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.
Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.
For reference, the expected salary range for this position is generally positioned as follows based on candidate location:
This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.
Final compensation will be determined based on the factors outlined above and in accordance with applicable law.
Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.
AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.
Duck Creek Technologies offers a comprehensive benefits package, which includes:
Benefits eligibility and offerings may vary based on role and location.
The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.
Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
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