Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
Why We Work at Dun & Bradstreet
We are at a transformational moment in our company journey, and we are excited about it. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we are passionately committed to this purpose. If you are looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
The Role
The Analyst II, GPD Contact Research researches, validates, and maintains professional contact and people data used across Dun & Bradstreet products. The role applies approved research standards and authoritative open sources to confirm professional identities, current job roles, company affiliations, and contact attributes. The analyst documents evidence, resolves data discrepancies, and escalates complex or high-risk cases to help deliver accurate, current, compliant, and defensible Global People Data.
Key Responsibilities :
- Conduct structured web and open-source research to identify and validate professional contacts, including name, job title, company affiliation, business email, business telephone, and source URL.
- Confirm that contacts are associated with the correct business and D-U-N-S record using approved sources and established matching rules.
- Assess whether professional roles and contact details are current, complete, and supported by reliable evidence.
- Create, update, invalidate, or route contact records in accordance with GPD research guidelines, privacy requirements, and data governance standards.
- Document sources, research rationale, and disposition clearly so that decisions are traceable and audit-defensible.
- Reconcile conflicting information across company websites, professional directories, regulatory sources, and other approved sources.
- Complete assigned research queues within agreed service levels while meeting productivity and quality expectations.
- Perform self-quality checks and respond promptly to feedback from Quality Control, Audit, Operations, or business stakeholders.
- Escalate ambiguous, sensitive, or high-risk cases and identify recurring source or process issues.
- Contribute to calibration sessions, knowledge sharing, process documentation, and continuous improvement initiatives.
Key Requirements :
- Bachelor's degree or equivalent work experience.
- 2+ years of experience in online research, data operations, data validation, investigations, or a related field.
- Practical experience using open-source research techniques and evaluating the credibility of online sources.
- Strong attention to detail and the ability to apply written standards consistently across high-volume work.
- Ability to distinguish between current and historical professional information and resolve conflicting evidence.
- Clear written communication and disciplined research documentation skills.
- Ability to work independently, manage multiple priorities, and meet quality and turnaround expectations.
- Proficiency with Microsoft Office tools; experience with research workflow, data stewardship, CRM, or case-management platforms is beneficial.
- Fluency in English; additional language capability relevant to supported markets is an advantage.
Our Commitment :
All employees and contractors working in D&B should be aware that they have responsibilities in relation to the Company's Business Management System. This relates to information and its security, quality, environment, and health and safety both during and post-employment with D&B.
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics), or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an email with your request to TalentAcquisitionTeam@dnb.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.
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