Media Operations Director (Ops, Creative and Digital)

Manufacturing & Operationsposted 9mo ago

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.

Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers.

We’re looking for a talented Head of Creative Studio who expects more from their career. Sitting within the Operations Team, this role will lead media campaign creative execution across all Connected Store, Digital Onsite and Offsite channels to deliver campaigns which deliver measurable growth for our clients. As a member of the Media Operations Leadership Team, actively contribute to the definition of the media operations strategy, aligned to the overall Tesco Media Strategy & Goals and expect this person to provide a service to create significant and profitable revenue growth for Tesco Media.

What you’ll be working on

Lead and inspire a world-class team of Creative and Design experts (UK & offshore), ensuring the right talent is in the right place to deliver exceptional work.
Shape the creative vision by building strategies that align with Tesco Media’s big-picture goals and drive impactful campaigns.
Push boundaries by partnering with Media leaders to deliver bold, innovative design solutions that elevate campaign performance and efficiency.
Champion creativity across the business — be the go-to expert for clients, sales teams, and stakeholders, influencing campaigns that make a difference.
Drive innovation in new products and channels, from Connected Store to Digital Onsite and Offsite, shaping the future of media experiences.
Own the playbook — set success metrics, guidelines, and ways of working that keep everyone aligned and campaigns flawless.
Simplify and elevate creative guidelines to ensure every campaign hits the highest standards and delivers measurable success.
Collaborate with product and strategy teams to onboard cutting-edge tools and vendors, fostering a culture of continuous improvement.
Set the bar for excellence in campaign management — ensuring every project runs smoothly, on time, and on budget.
Empower your team with the tools, resources, and support they need to deliver outstanding results.
Lead with integrity — manage risk, uphold values, and create a safe, inclusive environment where talent thrives.
Stay ahead of the curve by tracking industry trends and bringing fresh ideas to the table.
Manage budgets smartly to keep operations efficient and profitable.

What we expect from you

Experience working in advertising/marketing/communications/publishing/graphic design.
Strong track record and experience of overseeing high volume design and how to turnaround tight deadlines in a creative setting.
Proven track record of managing and leading teams.
Proven experience working in a Media Client Services environment.
Thorough knowledge and understanding of Retail Media and Digital Media Platforms.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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