Level 1 Network Operations Analyst

Manufacturing & Operations

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com

Level 1 Network Operations Analyst

About the Role: At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting and looking to progress their career.

You will have a close relationship with our L2 technicians to provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts part of this support.

Key Responsibilities

Perform initial triage and verification of network events and alerts
Log and manage incident records in alignment with ITIL standards
Respond to inbound support calls and create incident tickets
Troubleshoot and resolve incidents or escalate to appropriate teams
Coordinate with vendors and field services to ensure timely resolution
Document root cause analyses (RCAs) and support RMA processes
Investigate, diagnose, and validate incidents upon contact

What We’re Looking For

Bachelor’s Degree or Diploma in Information Technology or related discipline
1–3 years of experience in networking or network support roles
Strong communication and interpersonal skills
Ability to operate effectively in a multi-vendor environment
Familiarity with ITIL processes and service management principles
Certifications such as CCNA or CIPA are highly regarded

Technical Proficiency

Cisco networking devices, including Meraki
Working knowledge of Palto Alto
Understanding of SD-WAN technology
HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
F5 technologies

Why DXC? At DXC, we value inclusion, integrity, and innovation. You’ll be empowered to grow your career, supported by a global team that’s committed to delivering excellence for our customers and communities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.