Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Work
The Director, Portfolio Management & Partnerships, PCMC has overall P&L accountability for the credit card portfolio of products. The role will define the strategy & associated roadmap for feature enhancements to grow purchase volume and account receivables, increase customer engagement and ensure compliance and resiliency for key business processes that impact or drive customer experience. Reporting to the VP, Payments Products, the role will build and maintain key strategic relationships and ensure we operate within our risk tolerance and lead a group of professionals to drive key business objectives.
As a leader within the business, the role will play a key part in driving change and establishing new ways of cross-functional collaboration to sustain product management discipline across the organization.
What You'll Do
- Own the P&L for the PC Mastercard product line and define the vision, manage the strategy and set up annual plans to grow purchase volume and revolving balances accordingly
- Ongoing management of all aspects of the product portfolio, either with direct accountability or partnering with the responsible business area, including sales, market share analysis, research, portfolio metrics reporting, pricing management, revenue optimization, competitive positioning reviews and create action plans to enhance the product performance.
- Work closely with counterparts in Credit Risk, Acquisition, Customer Engagement, Operations, Finance and Treasury to ensure alignment to performance metrics. Establish & monitor key KPIs for purchase volume and balance growth, customer engagement and overall portfolio performance. Leverage analytics to course correct and establish new proactive tactics across the customer lifecycle
- With a Digital -first approach, develop and launch new products or features as required. Evaluate the current product portfolio for suitability based on evolving customer needs, competitive offerings and regulatory changes
- Leverage an agile framework in the planning, execution, and evaluation of projects and feature enhancements and coach a collaborative team on agile methodologies
- Establish and maintain cross-enterprise and third-party partnerships and evaluate opportunities for new partnerships to improve overall desirability of products
- Provide ongoing strategy, visibility and progress of the business to senior leadership team through business reviews and other portfolio updates
- Recruit and provide leadership to a high performing team and drive a culture of collaboration and ownership
- Keep abreast of changes in regulations to ensure that the department's procedures, projects and practices evolve accordingly and comply with our regulations.
What You'll Need
- Bachelor’s Degree in Business, Finance, Engineering with 8+ years of professional experience, preferably within the credit cards, unsecured lending or payments
- Strategic thinking and thought leadership to identify and communicate business opportunities
- Experience of developing & implementing customer centric strategy & tactics
- Excellent analytical skills and proven ability to manage & prioritize the development and execution of multiple strategic initiatives while managing cross-enterprise stakeholders
- Strong people leadership skills
- Ability to thrive in fast paced environment dealing with ambiguous business challenges
- Exceptional communication and presentation skills
- Strong interpersonal and collaboration skills
- Experience in the loyalty would be an asset
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.