EXFO · Quebec City
Customer Support
Job Description:
Under the supervision of the Technical Support Manager and according to general company policies, you will provide customers with technical assistance via telephone, email, web conference, or on-site. You will be asked to specialize on all Fiber-Optic Test and measurement products. In addition to traditional technical support, field service, commissioning and on-site training will give you an opportunity to work face to face with EXFO customers and be a significant part of your overall contribution. You will also have the opportunity to support for all EXFO Wireline products such as Transport and Datacom products in EXFO.
在技术支持经理的管理下，根据公司的政策，通过电话、电子邮件、网络会议或现场为客户提供技术支持。需精通各种光纤测试与测量产品，除了传统的技术支持外，还需为 EXFO 客户提供现场服务、调试和培训（这些是该职位职责的重要组成部分）。还可能需要为各种 EXFO 有线产品（例如，EXFO 的传输与数据通信产品）提供支持。
For common problems and issues of moderate complexity, you should be able to handle these with little or no assistance. For more complex issues, you are expected to take a leadership role in managing the customer concern and to liaise with other departments to deliver a solution to the customer’s problem.
能够独立处理常见和中等复杂的问题，当遇到较为复杂的问题时，能够牵头管理客户诉求，并与其他部门一起协作解决客户的问题。
This is a challenging position where you will be a member of a medium-sized satellite support center, located in Beijing, China. Frequent travel will be required within China and periodically outside China.
这是一个很具挑战性的职位，工作地点是EXFO在北京设立的支持中心，需要经常在国内出差，偶尔需要国外出差。
Perform other duties as the Company may authorize or assign from time to time.
执行上级交办的其它任务。
Job Requirement: 岗位要求
Technical competencies
技术能力要求
-Excellent computer skills, particularly with Windows OS, debugging OS problems
-精通计算机操作，尤其是 Windows 操作系统和操作系统问题调试
-Excellent knowledge of fiber-optic test and measurement instrumentation
-精通光纤测试与测量仪器、仪表
-Excellent knowledge of good fiber handling and fiber installation procedures and practices.
-熟练掌握光纤处理以及光纤安装程序
-Hands on experience using power meter, light source, OTDR, Optical spectrum analyzer and dispersion measurement equipment
-有实际使用光功率计、光源、OTDR、光谱分析仪和色散测量设备的经验
-Programming skills with C#, Labview, Python and common scripting languages, is an asset
-具备C#、Labview 、Python和常用脚本语言的编程技能更佳
-Knowledge of Sonet/SDH，OTN，Ethernet testing instrumentation is an asset.
-熟悉 SONET/SDH 、OTN和以太网测试仪器更佳。
Other competencies
其他能力
-Customer oriented attitude
-以客户为本的工作态度
-Ability to provide technical training to customers and sales channel partners
-向客户和销售渠道伙伴提供技术培训的能力
-Excellent communication skills and the ability to adjust according to the customer level
-出色的沟通能力，能够根据客户的能力水平调整沟通方式
-Sense of responsibility and high level of autonomy
-有责任感和高度的自主性
-Ability to learn fast and to adapt to new situations
-较强的学习能力和适应能力
-Excellent decision-making skills
-出色的决策能力
-Excellent hands-on aptitudes for performing field service or repairs
-能够亲自动手提供出色的现场服务或维修
Education: College diploma in computer science, electronics, optics or physics, or telecommunications
学历要求：计算机科学、电子、光学/物理学或电信专业本科学历
Travel: Available for frequent travel
出差：能够适应经常出差
Pertinent experience: 2 years in a technical service or internal support environment
相关经验：2年技术服务或内部支持工作经验
Language requirements: Excellent written and spoken English & Chinese
语言能力要求：中英文读写流利
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.