Partner Growth & Agility, Associate Account Manager - Mandarin Language (Kuala Lumpur)(Kuala Lumpur)

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Partner Growth & Agility Associate Account Manager's primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Growth & Agility Associates will also continuously work with Expedia Group’s lodging partners to help them improve the marketing potential from their participation in the Expedia Group’s marketplace.

This role is the foundation of our Centralised Hub for Account Management & Performance. The team ensures that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

In this role, you will:

• This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:
• Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
• Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia
• Develop and implement partner success strategies aligned with Expedia's overall objectives
• Monitor partner performance metrics, identifying areas for improvement and providing actionable insights
• Proactively address partner concerns and issues, ensuring timely and effective resolution
• Keep partners informed about new product features, programs, and initiatives
• Represent the needs and interests of partners within Expedia, ensuring their voices are heard
• Contribute to the development and implementation of partner satisfaction surveys
• Empower partners with the knowledge and resources they need to maximise their success on Expedia's platforms
• Stay up-to-date on industry trends and developments to enhance partner success strategies

Experience and qualifications:

• Bachelor's Degree in a related field; or Equivalent related professional experience
• Strong proficiency in English and Mandarin Chinese. Additional language proficiency is a plus
• 1-3 years of experience in account management, inside sales, or business development, specifically handling the Greater China markets, is preferred
• Able to work independently as well as be a strong team player, ensuring the whole team wins
• Demonstrate ability to work based on a variety of targets, goals and/or strategic objectives set by the leadership team
• Appetite for innovative technology, fast-changing business environment, robust data driven analysis
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Ability to handle objections, secure commitments and be resilient
• Possesses outstanding listening, investigating and influencing skills
• Hungry, determined, motivated, willing to take action and results-focused
• Organisation and time management skills, rigour, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat
• Ability to perform under pressure and think on your feet in a fast-paced environment
• Open to feedback for continuous improvement
• Relationship builder; earns the confidence of others
• Bridges and sustains solid partnerships based on mutual support through a collaborative style

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.