Director, Voice of the Customer Programs

MarketingMarketingRemoteposted 3w ago

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

About the Role

Customers are our most credible advocates and one of our greatest competitive advantages. As Director, Voice of the Customer Programs, you will lead a strategic program that captures customer insights, elevates customer voices, and transforms customer success into a powerful driver of growth.

Partnering with Sales, Marketing, Product Management, Customer Success, Communications, and Executive Leadership, you'll build programs that strengthen customer relationships, influence product and go-to-market strategy, generate compelling customer stories, and activate advocates who accelerate sales, brand awareness, and market credibility.

What You'll Do

Lead the Voice of the Customer Strategy

Develop and execute the global Voice of the Customer strategy to capture customer insights, amplify customer success, and influence product, marketing, communications, and go-to-market initiatives.

Establish KPIs to measure customer engagement, advocacy, content performance, and business impact.

Create scalable programs that identify, develop, and nurture long-term customer advocates.

Lead Executive Customer Engagement

Own the strategy, planning, and execution of Extreme's Executive Advisory Board in partnership with Sales, Product Management, Product Marketing, and Premier Services.

Recruit executive customer participants, develop compelling agendas, facilitate engagement, and ensure insights drive meaningful business action.

Build trusted relationships with executive customers and create opportunities for ongoing collaboration.

Bring Customer Stories to Life

Build and manage a steady pipeline of customer content, including:

Written and video case studies

Customer spotlight stories

Social media campaigns

Executive interviews

Event presentations and keynote content

Sales enablement assets

PR, analyst, and earnings call customer references

Identify creative storytelling opportunities that highlight innovation, measurable business outcomes, and customer success.

Enable Strategic Customer Advocacy

Partner with Sales and Field Marketing to identify and activate customer advocates for strategic opportunities.

Manage executive customer reference programs that support major deals while delivering an exceptional customer experience.

Secure customer speakers for flagship events including Connect, AI Summit, webinars, and industry conferences.

Collaborate Across the Business

Partner with Communications, PR, Social Media, Brand, Product Marketing, Customer Success, and Sales to integrate customer insights and stories into campaigns, product launches, executive communications, analyst engagement, and thought leadership.

Serve as the central point of coordination for customer advocacy initiatives across the organization.

What You'll Bring

15+ years of experience in customer advocacy, Voice of the Customer, customer marketing, communications, PR, or enterprise B2B marketing.

Proven experience building executive customer relationships and scalable advocacy programs.

Exceptional storytelling, writing, and communication skills.

Experience developing customer content across video, digital, social channels.

Understanding of Extreme's products, solutions, and enterprise technology landscape.

Outstanding project management and organizational skills, with the ability to influence across a highly matrixed global organization.

What Makes You Successful

You understand that great customer programs are about more than telling stories—they influence strategy, build credibility, and accelerate growth. You are:

A strategic thinker who understands how customer advocacy drives business results.

A creative storyteller who uncovers compelling customer successes and turns them into impactful content.

An exceptional relationship builder who earns trust with customers and executives alike.

Organized, disciplined, and able to manage multiple high-profile initiatives simultaneously.

A collaborative leader who thrives in a fast-paced, cross-functional environment and consistently delivers with excellence.

Compensation: This role has a market-competitive salary with an anticipated base compensation range of 130,000-190,000 USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location.

Benefits and Total Rewards:

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:

• Medical, dental, and vision insurance

• Flexible work schedules and work-from-home opportunities where role permits

• Paid time off, including open time off in eligible markets and statutory leave in all markets

• Paid holidays in accordance with local practice

• Retirement savings programs, including 401(k) matching in the United States

• Employee Stock Purchase Program, where eligible

• Adoption assistance and fertility treatment support, where eligible

• Flexible spending accounts, where eligible

• Employee assistance program

• Tuition reimbursement, where eligible

• Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.

Equal Employment Opportunity

Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans.

Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply.

Fair chance and background checks

Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken.

Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation.

Reasonable accommodation

Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially.

Use of artificial intelligence in hiring

Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email].

Data privacy

Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy. For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data.

About Extreme Networks

Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation.

Learn more at www.extremenetworks.com, or follow us on LinkedIn, X, and Facebook.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.