FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As Sr. Manager of Global Travel & Corporate Card Services, you'll drive innovation and operational excellence across a 30-country program, partnering closely with senior leadership to keep FICO's travel and card services sophisticated, scalable, and competitive. This is a unique opportunity to blend supplier strategy, technology evaluation, and cross-functional relationship-building into a role that directly shapes the employee experience worldwide.
What You’ll Contribute
- Execute global travel and card strategy aligned with FICO's business priorities, establishing and continuously refining KPIs to measure program effectiveness, cost efficiency, and traveler satisfaction, while evolving the framework to drive innovation, scalability, and operational excellence.
- Measure and enhance the end-to-end travel experience, identifying and resolving pain points, and develop effective communications to influence traveler behavior and drive program adoption.
- Oversee global Travel Management Company (TMC) and Corporate Card operations, managing preferred supplier relationships and leading sourcing, negotiations, contracting, and ongoing performance management to ensure optimal service delivery.
- Evolve global travel and card policies to reflect business priorities, market conditions, and compliance requirements, and drive policy adherence through education, communication, and system optimization.
- Identify, develop, and deliver cost savings initiatives and value capture opportunities, analyzing spend data to inform strategic decisions, build business cases, and present insights to senior leadership.
- Optimize travel booking tools and card platforms to improve usability, compliance, and reporting.
- Ensure robust travel risk management protocols and duty-of-care practices are in place, partnering with Security, HR, and Risk teams to support traveler safety and crisis response.
- Build strong partnerships across Procurement, Finance, AP, Internal Audit, HR, Legal, Marketing, Physical Security, Risk, and Executive Administration, with a proven ability to partner closely with C-Suite and executive teams.
- Challenge the status quo by identifying opportunities for innovation and continuous improvement, staying informed on industry trends through external networks, events, and partnerships.
What We’re Seeking
- Bachelor’s degree in related field is strongly preferred.
- Experience working in corporate travel with strong preference for managing a company travel program.
- Understanding of travel booking tool functionality, capabilities and site messaging.
- Understanding of corporate card programs and related technologies.
- Demonstrated contract sourcing and agreement experience for travel and card services and suppliers.
- Experience working and partnering within diverse global cultures and regions to drive local programs and processes within a global framework.
- Customer Service and Team Building: Has a customer focused mindset; gains support and trust from all levels of the organization, with minimal supervision.
- Deep understanding of critical travel KPI’s and associated metrics with the ability to report out to all levels up to and including C-suite.
- Experience challenging the status quo by developing business cases for change through business acumen, market intelligence and insights to drive strategic impact across the organization.
- Communicates effectively and frequently, listens carefully, and actively seeks and values the perspectives of others.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams) and other related AI tools.
- Ability and willingness to travel occasionally.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The targeted base pay range for this role is: $94,500 to $148,500 with this range reflecting differences in candidate knowledge, skills and experience.
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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy