FIS · New York
Manufacturing & Operations
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Role location: Hybrid (three days in-office, two days virtual)
About the Role
You will lead end-to-end delivery and operational excellence for critical technology programs and application support services. This role combines people leadership, service delivery, and strategic planning to ensure high availability, performance, and resilience of production environments. You will partner with cross-functional teams to manage risk, improve processes, and meet service commitments. Success is measured through service stability, team capability growth, and continuous operational improvement.
What You Will Be Doing:
Lead and develop high-performing teams through coaching, mentoring, and performance management
Oversee 24/7 operations ensuring application availability, stability, and service continuity
Drive incident, problem, and change management processes to minimize service disruption
Manage escalations and stakeholder communications for critical production issues
Deliver service levels aligned to SLAs, KPIs, and business expectations
Plan and allocate resources effectively to balance workloads and optimize utilization
Establish and improve operational policies, standards, and governance frameworks
Lead disaster recovery, backup strategies, and business continuity readiness
Manage budgets, control operational costs, and identify efficiency opportunities
Collaborate with technology leadership to define and execute strategic operational initiatives
What you will need:
Proven experience leading IT operations, service delivery, or infrastructure teams
Strong expertise in managing production environments with high availability requirements
Demonstrated capability in incident, problem, and change management practices
Experience leading distributed teams and driving performance outcomes
Strong stakeholder management and communication skills, including executive audiences
Knowledge of risk management, operational controls, and continuity planning
Ability to align operational execution with strategic goals and business priorities
Bachelor’s degree or equivalent practical experience in technology or a related field
Experience in financial services or fintech environments
Familiarity with application lifecycle management and software development practices
Knowledge of infrastructure domains such as networks, systems, and cloud technologies
Experience with service management frameworks (e.g., ITIL)
Financial management skills including budgeting and cost optimization
Strong analytical and decision-making skills in high-pressure environments
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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