Job Description
About the Role
You will lead renewal and retention efforts for a portfolio of existing clients, helping ensure they realize ongoing value from FIS solutions. You will engage stakeholders, identify renewal risks, and develop strategies that drive contract renewals, revenue retention, and growth opportunities. This role combines consultative selling, relationship management, and commercial negotiation to support long-term client success. Success is measured through renewal rates, client retention, forecast accuracy, and recurring revenue growth.
What You Will Be Doing
• Manage a portfolio of client accounts and drive successful contract renewals.
• Develop renewal strategies that maximize retention and recurring revenue.
• Build relationships with key client stakeholders and decision-makers.
• Conduct business reviews to demonstrate solution value and client outcomes.
• Identify renewal risks early and execute mitigation plans.
• Collaborate with account management, sales, product, and support teams to improve client satisfaction.
• Negotiate renewal terms, pricing, and commercial agreements.
Required Qualifications
• Demonstrated success in renewals, retention, inside sales, account management, or client relationship management.
• Strong negotiation, influence, and consultative selling skills.
• Experience managing recurring revenue or subscription-based customer relationships.
• Bachelor’s degree or equivalent combination of education, training, and relevant experience.
Preferred Qualifications
• Experience supporting renewals within fintech, financial services, banking, payments, software, or technology industries.
• Knowledge of customer success, retention, and recurring revenue management practices.
• Experience managing complex commercial negotiations and contract renewals.
• Familiarity with account planning, client value realization, and customer lifecycle management.
• Experience working within cross-functional and matrixed organizations.
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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