Flip · New York
Customer Supportposted 5w ago
TITLE: Implementation Manager
REPORTING TO: Head of Customer Success - Healthcare
LOCATION: Marina del Rey, CA OR Williamsburg, Brooklyn (Onsite M-F)
Who The Flip Is Flip?
Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.
We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 70 today with offices in BK, LA, and the UK.
#FlippinLegend
What You'll Do
You'll partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.
Own Technical Implementations
Provide Technical Customer Support
Become a Trusted Technical Advisor
As your product expertise grows, you'll occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities.
What We're Looking For
We're looking for someone who enjoys solving technical problems while working directly with customers. You're equally comfortable configuring integrations, troubleshooting production issues, and explaining technical concepts to both IT teams and non-technical stakeholders.
You likely have:
More About Us
Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.
Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.