Logistics Coordinator, Outbound

Manufacturing & Operationsposted 4w ago

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Logistics Coordinator plays a critical role in supporting daily transportation and logistics operations through effective communication, documentation management, and cross-functional coordination. This position is responsible for managing logistics-related communications, maintaining accurate operational records, and ensuring the timely resolution of requests from internal stakeholders, external customers, carriers, brokers, and logistics partners. The role supports efficient freight movement by coordinating documentation, shipment activities, and operational workflows while ensuring compliance with established company procedures and transportation requirements.

In This Role

Manage shared logistics inboxes and communication channels, ensuring requests are reviewed, prioritized, and resolved within established timelines
Create, review, and distribute transportation documentation including Bills of Lading (BOLs), shipment paperwork, and related logistics documents
Prepare and maintain export documentation and shipping records to support domestic and international shipments
Coordinate with internal teams, carriers, brokers, and external partners to ensure shipping documentation is completed accurately and submitted within required timelines
Coordinate daily communication between internal departments, external customers, carriers, and logistics partners to support operational continuity
Maintain accurate and organized logistics documentation, shipment records, and supporting paperwork across internal systems
Analyze shipment exceptions, documentation discrepancies, service failures, and operational constraints; determine appropriate corrective actions and coordinate resolution across carriers, brokers, customers, and internal stakeholders
Track open requests and follow through to completion, proactively communicating updates, delays, and escalations to appropriate stakeholders
Evaluate transportation requirements and coordinate appropriate routing and service solutions within established business parameters, considering customer requirements, capacity, service needs, and operational constraints
Professionally engage with external customers and carriers to resolve issues, provide updates, and maintain positive working relationships
Prioritize multiple operational requests simultaneously while maintaining a high level of accuracy and responsiveness
Collaborate cross-functionally with logistics, warehouse, sales support/customer service, and other operational teams to support business objectives
Identify recurring logistics issues and service challenges, evaluate root causes, and recommend process or workflow improvements that enhance operational efficiency and service levels
Exercise independent judgment in prioritizing and resolving transportation issues based on business impact, customer requirements, cost, service risk, and operational urgency
Serve as a logistics subject-matter resource to internal stakeholders, providing recommendations regarding transportation options, shipment requirements, routing options, and exception management
Own assigned logistics workflows and exceptions from identification through resolution, determining when issues can be independently resolved and when escalation or management approval is warranted
Support reporting, data entry, and system updates to maintain operational visibility and documentation accuracy
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

The Ideal Person

Previous experience in logistics, transportation, supply chain, customer service, administrative support, or a related operational environment
Strong attention to detail with the ability to maintain accuracy in a fast-paced environment
Excellent written and verbal communication skills with a professional and customer-focused approach
Demonstrated ability to manage multiple priorities, meet deadlines, and adapt to changing business needs
Strong organizational and follow-up skills with the ability to work independently and collaboratively across teams
Ability to professionally communicate with external customers, carriers, vendors, and internal stakeholders
Proficiency in Microsoft Office and experience working within shared inboxes, operational systems, or transportation management platforms preferred
Strong problem-solving skills with the ability to escalate issues appropriately and support timely resolution

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.