Job Description Summary
Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. The Product Service Engineer Product Leader focuses on bridging the gap between product development and customer needs by providing technical support, troubleshooting, and improving product performance after release. In this role member will be responsible for major and complex assignments with long-term business implications. This includes activities related to enhancing services technology, integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance. This role involves offering after-sales support, analyzing customer feedback, and collaborating with various teams to enhance product reliability and user experience.
The PSE role is the voice of the customer within GE internal organizations; will act as technical point of contact for GE Aeroderivative Engine Operations Program (AEO)Managers, Field Services, engine manufacturing and production test cell. The PSE also translates the internal GE to an external communication that is clear and transparent, keeping the customer at the forefront and ensuring they have the most relevant information to keep their fleet safe and operational.
Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required
Job Description
Roles and Responsibilities:
- Interface with end users and program managers to provide technical assistance to customers and internal teams regarding product functionality, troubleshooting, and maintenance. Support customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics and fleet configuration.
- Analyze field data, customer feedback, and performance trends to identify areas for product enhancement, reliability improvements, and cost reduction.
- Root Cause Analysis - Support and at times may also lead for all AEO-driven RCAs for all product lines
- Strong supporting role for Baker Hughes -led RCAs, driving closure to AEO AI
- Work closely with systems engineers, design and manufacturing teams, and other stakeholders to implement design changes, improve product quality, and ensure smooth product launches.
- Quality Escape Management - Work with Engine System Design Integration, Design, Quality to see if a field plan is needed If so, ensure team takes this issue and proposed plan to technical review, production control board. Take the proposed plan (field impact) to joint-venture production control board.
- Create and maintain technical documentation, including service bulletins, service manuals, troubleshooting guides, and training materials.
- PCRs (Publication Change Requests) & ICRs (Interim Change Requests) Drive and lead team members engagement and review of every submitted items and assist the team on implementing the appropriate action required. Ensure all PCRs are approved for manual incorporation in a timely manner, for each engine platform.
- Drive and lead team members engagement on all safety related items sessions.
- Work collaboratively within a global, cross functional team (PSE, systems, repair, design) to provide guidance on field problem resolutions, corrective action implementation, and produce results to meet customer needs.
Required Qualifications
- Bachelors Degree in Engineering or other “STEM” Majors (Science, Technology, Engineering and Math) from an accredited college or university.
- 5 years of gas turbine experience in operations, design or systems engineering
- GE Aerospace will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Characteristics
- Master's Degree in Engineering or other “STEM” Majors (Science, Technology, Engineering and Math) from an accredited university.
- Familiarity with manufacturing processes
- Demonstrated ability to analyze and resolve problems.
- Experience leading or supporting root cause analysis (TOPS8D) or RCAs
- Ability to drive projects to completion
- Established project management skills
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Ability to interface effectively with all levels of the organization and external customers
- Proven solid experience in fleet management field issues resolution.
- Strong analytical skills and knowledge of aero-engines architectures and applications.
- Able to prioritize work, plan milestones and communicate effectively to external customers.
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.
Relocation Assistance Provided: Yes