Customer Repair Order Specialist

Job Description Summary

Unison, a GE Aerospace company, is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments. Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world.

The Customer Repair Order Specialist is responsible for entering quotes, processing and verifying standard and special sales orders, and resolving all related problems of different sales regions: Asia and India, Europe, Middle East, Africa, US and Latin America.

Job Description

Job Responsibilities:

• Screen and prioritize incoming requests, received via fax or email.
• Enter Quotes/Orders into Oracle/SAP based Parts ERP System.
• Purchase Order Verify (POV) existing orders.
• Send out initial customer quote and order acknowledgements.
• Support global team entry activities and metrics.
• Support both external and internal customers.
• Support new system releases and enhancement testing (i.e. Oracle/SAP PMx ERP).
• Follow EHS rules and encourage coworkers to comply, execute mandatory EHS training and immediately report the incidents and near misses as required.

Minimum Required Qualifications:

Associate’s degree or High School Diploma / GED from an accredited school or institution.

Desired Characteristics & Experience:

• Ability to influence onsite stakeholders and go to GENBA in the repair station.
• Ability to lift up to 25lbs.
• Relevant experience in customer service is an advantage, experience in a multinational company is a plus.
• Solid knowledge of Microsoft Office software.
• Fluent communication level of spoken and written English.
• Ability to
• Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations.
• Solid communication skills, self-motivation, ability to establish and handle multiple priorities simultaneously.
• Team player attitude.
• Self-starter, capable of working with minimum supervision.
• Enjoys structured and repetitive work routine on a daily base.
• Strong, passionate supporter of customer service excellence.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.