Job Description Summary
In this role, the Early Career Trainee - Field Services Engineer will properly respond to service calls to perform repair and planned maintenance (PM) on equipment and drive customer satisfaction through Service Excellence.
Job Description
Essential Responsibilities:
Early Career Trainee - Field Services Engineer is charged with the following employment duties:
- With minimal supervision, as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation.
- Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE / customer facility contract, supporting business goals and objectives.
- May assist more experienced technicians and Field Service Engineers on basic and complex repairs /resolution respectively. Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
- Document all actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory. Manage vendor’s service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.
- Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.
Minimum Requirements:
- Higher education required.
- Two years of experience performing in a compliance environment and working within code and procedures to ensure safe and effective operation of devices.
- Proficiency in completing electronic documentation using PDA and computer skills.
- Previous experience developing and maintaining good customer relations.
- Willing to occasionally travel outside of assigned region.
Additional Information
Relocation Assistance Provided: No