Field Service Engineer

Activities & Responsibilities 

• Install and configure a range of medical equipment, proficient in several modalities. 

• Perform complex corrective maintenance and installations. 

• Conduct root cause analysis with a 360° approach, considering internal and external factors. 

• Apply basic application knowledge to support clinical workflows. 

• Utilize strong knowledge of power, grounding, and digital systems. 

• Actively promote and use remote diagnostic tools; contribute to the ROLE team. 

• Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking). 

• Participate in local Level 2 escalation team, supporting Technical Lead Engineers. 

• Leverage customer knowledge to assist with contract and on-demand revenue growth. 

• Lead communications with customers and act as escalation point for concerns, including installations. 

• Contribute to EHS policy improvements. 

• Own customer issues from dispatch to resolution, engaging team members as needed. 

• Lead, instruct, and coach less experienced Field Engineers. 

• May lead basic projects. 

Technical Knowledge & Hard Skills 

• Minimum (3+)  years of experience as a Field Service Engineer. 

• Expert in one modality and proficient in at least one other. 

• Advanced troubleshooting and system integration skills. 

• EHS champion with safety-first mindset. 

• Knowledge of Lean & Continuous Improvement principles. 

• In-depth knowledge of all processes and tools related to the role. 

• Trained and updated in all mandatory trainings. 

• Strong written and verbal communication skills. 

• Basic business acumen and understanding of key financial drivers. 

• First-level project management skills. 

• English: Read, understand, and hold conversations. 

Behavior & Soft Skills 

• Embrace company cultural behaviors. 

• Technical curiosity to learn and solve problems. 

• Strong collaboration and one-team mindset. 

• Ability to manage difficult conversations effectively. 

• Sense of priority and urgency. 

• Rigor, organization, and efficient time management. 

• Listening skills and composure. 

• Ability to embrace change and help others adapt. 

• Coaching and mentoring mindset.