Job Description Summary
This role sits within the iRT software solutions team and will play a pivotal part in leading both pre sales and post sales customer implementation activities. Key responsibilities include assessing customer workflows, defining connectivity requirements, and driving the technical implementation framework. iRT is a rapidly growing product in the Oncology Therapy Guidance segment, addressing a critical customer need. In this role, you will collaborate closely with customers as well as service, commercial, and product teams to ensure a seamless experience and consistently high customer satisfaction.
Job Description
We are open to considering candidates from across Europe.
Project Management Leadership
- Work directly with customers to understand and document the site-specific workflows, data flows, system connectivity and implementation requirements for iRT.
- Translate customer requirements into implementation inputs, workflow configuration needs, and setup documentation.
- Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during customer onboarding and implementation activities.
- Partner with internal teams to communicate recurring customer pain points and propose practical solutions.
- Help strengthen the overall customer success model by improving how workflow and connectivity needs are gathered, documented, and delivered.
Technical leadership
- Provide subject matter expertise on iRT related interoperability, workflow configurations and IT interfaces.
- Develop processes and tools to automate critical integration tasks and augment human expertise, enabling predictable, repeatable and scalable implementations.
- Support customization requests from customers with hands on coding and develop frameworks to execute customizations without triggering major design changes.
- Ensure a robust framework is in place to support installation of updates and upgrades that that entitled based on the subscription offering and perpetual service contracts.
- Provide hands on implementation coding leadership as needed to support service teams with installations and troubleshooting.
Quality
- Ensure workflow documentation, configuration inputs, and connection-related activities are completed accurately and in line with applicable quality requirements.
- Support testing, issue resolution, validation support activities, and go-live readiness along with service team for configured workflows and established connections.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
Qualifications (must have):
- Experienced Engineer with STEM Majors.
- Experience supporting workflow implementation, customer onboarding, installation, or technical deployment activities
- Understanding of implementation lifecycle activities including requirements gathering, setup, testing, issue resolution, and deployment support
- Working knowledge of JSON, XML, web services, SQL, relational databases
- Expertise with interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, Rest APIs, system to system connectivity etc.,
- Understanding of interface setup, data mapping, and connection troubleshooting
- Understanding of software deployment, environment setup, and configuration management concepts.
- Strong communication skills and customer project management experience.
- The ability to travel up to 25% internationally
Desired Characteristics (nice to have):
- Master’s degree in STEM Majors preferred.
- Previous experience with software deployments in Oncology Centers/ Hospitals is a plus.
- Ability to work in a highly independent manner as well as in team, able to contribute collaboratively in multidisciplinary teams
- Good to have working knowledge of Java, ObjectScript, cloud technologies, and InterSystems platforms.
Pay Range
For Poland based positions, Annual Salary Range: 204 480,00PLN-281 160,00PLN
Placement within this range depends on:
Relevant skills and qualifications
Prior job-related experience
Internal equity considerations (alignment with colleagues in similar roles) e.t.c.
We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.
Benefits & Rewards (Poland)
In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:
Health & wellness coverage
Retirement and or savings plans
Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)
Work-life balance support (e.g., flexible working, leave programs)
Recognition and incentive programs aligned with performance and company success
The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.
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Additional Information
Relocation Assistance Provided: No