Job Description Summary
Responsible for driving end-to-end Invoice-to-Cash (I2C) operations for the GE HealthCare Services business portfolio, ensuring effective management of collections, dispute resolution, cash application support, and customer account reconciliations. Own collection activities across the assigned region and customer portfolio, balancing business priorities, contractual obligations, customer relationships, and financial risk to achieve cash collection, Past Due (PD) reduction, DSO improvement, and working capital objectives. Collaborate cross-functionally with Commercial, Service, Finance, Controllership, and Operations teams to resolve complex issues, accelerate cash conversion, and deliver sustainable business outcomes. Demonstrate strong operational and analytical expertise to drive process excellence, customer satisfaction, and continuous improvement across the Invoice-to-Cash value stream.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
- Own and drive key working capital metrics including DSO, Past Due (PD), Bad Debt Reserve (BDR), Cash Collections, and AR Ageing for the assigned portfolio.
- Partner with Business Leaders to develop and execute cash acceleration strategies and improve overall working capital performance.
- Establish collection governance through proactive follow-ups, risk identification, and structured escalation mechanisms.
- Lead I2C transformation initiatives focused on automation, digitization, process simplification, and operational excellence.
- Drive standardization of Invoice-to-Cash processes, controls, KPIs, SOPs, and best practices across business portfolios.
- Champion continuous improvement initiatives leveraging ERP, HighRadius, Power BI, and other digital tools to improve productivity and visibility.
- Lead resolution of complex customer disputes, pricing issues, contractual disagreements, credit holds, and operational escalations to enable timely collections.
- Implement structured dunning and escalation processes for aged receivables and delinquent customers.
- Drive customer account balance confirmation programs and periodic reconciliation exercises to improve AR accuracy.
- Ensure compliance with company policies, internal controls, audit requirements, and SOX/compliance standards.
- Partner with Controllership and Legal teams on bad debt provisions, write-offs, litigation accounts, and recovery actions.
- Monitor credit risk exposure and recommend actions to minimize bad debt and financial risk.
- Build strong partnerships with Sales, Service Operations, Commercial Finance, Controllership, Treasury, Legal, and Customer Service teams.
- Act as a finance business partner supporting commercial growth while maintaining strong cash discipline.
- Lead, coach, and develop a high-performing I2C team through performance management, capability building.
- Drive a culture of accountability, customer centricity, continuous learning, and operational excellence.
- Establish clear performance metrics and reward mechanisms aligned to business outcomes.
Required Qualifications
- Bachelor`s Degree / MBA in Finance and minimum 5-8 years working experience in AR management.
- Understanding of ERP application like SAP/Oracle in the areas of Accounts receivable.
- Prior exposure to Invoice to Cash process (with India region customers) is mandatory.
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
- Proven experience leading large portfolios with responsibility for DSO, Cash Collections, statutory Tax ( GST, TDS & others) and Working Capital improvement.
- Demonstrated experience in transformation, process automation, shared services, or captive finance operations.
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support
#LI-RS1
Additional Information
Relocation Assistance Provided: No