Job Description Summary
Customer-facing ultrasound professional responsible for applying clinical sonography expertise to support product evaluation, implementation, and customer success. Works closely with healthcare providers and sales teams to deliver education, consultation, and clinical application support across a broad range of ultrasound specialties.
Job Description
*Must be flexible to travel to all provinces throughout the country*
The Clinical Applications Specialist (CAS) serves as the clinical expert for GE HealthCare's Ultrasound portfolio, partnering with customers throughout the sales and implementation lifecycle. This role combines clinical expertise, education, customer success, and technical consultation to support product demonstrations, customer training, and post-installation support. The CAS plays a critical role in helping healthcare providers realize the full value of their ultrasound investment while supporting business growth and customer satisfaction.
This role offers experienced sonographers an opportunity to expand their impact beyond clinical practice by influencing ultrasound adoption, supporting innovation, and partnering with some of Canada's leading healthcare organizations.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and Responsibilities
- Provide technical and clinical leadership to customers by demonstrating the full range of Ultrasound product features and advanced technologies. Partner with customers to support the utilization of advanced software applications, artificial intelligence-enabled features, and workflow-enhancement tools that enhance efficiency and patient care.
- Deliver product training on equipment use to customers in General Imaging, Women's Health, MSK, Interventional, and other ultrasound applications as required.
- Monitor customer installations of ultrasound products to ensure customer satisfaction and strengthen ongoing customer relationships.
- Support trade shows and professional conferences by performing product demonstration and customer training.
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies.
- Enhance customer satisfaction and retention through continuing education on optimization of equipment utilization by customer.
- Provide regular feedback on customer satisfaction and needs.
- Collaborate with team members and product resources to enhance and solidify expertise in product knowledge.
- Complete reports and administrative tasks, including documentation of customer training sessions, product demonstrations, and post-sale support activities.
Required Qualifications
- Registered Diagnostic Medical Sonographer; current member of a Canadian ultrasound professional association (e.g., Sonography Canada) or ARDMS.
- 3+ years of ultrasound imaging experience in a diagnostic clinical setting, preferably a hospital or multi-specialty clinical environment.
- Willingness to travel extensively across Canada with overnight stays, according to regional and business needs.
- Working knowledge of Microsoft Office applications, including Outlook and Teams.
- Ability to teach and train in an effective and organized manner.
- Excellent presentation and public speaking skills.
- Strong analytical thinking and ability to troubleshoot.
- Ability to work unsupervised and as part of a team.
- Exceptional interpersonal and communication skills.
- Valid driver's license and passport.
Desired Characteristics
- Cardiac & General Ultrasound experience highly desired
- Clinical experience in teaching hospital/university settings.
- Working knowledge of the GE HealthCare Ultrasound products (LOGIQ, Voluson, Vivid, Venue).
- Advanced credentials, including registration in Cardiac, Vascular or Breast Ultrasound.
- Familiarity with advanced ultrasound technologies including 3D/4D, Elastography, and Contrast Enhanced Ultrasound and Fusion Imaging.
- Experience in adult training, including group presentation experience.
- Ability to build rapport, establish credibility and create a non-threatening environment for learning.
- Bilingual in English/French.
This position is for Canada, with the candidate located near a major international airport.
Why Join GE HealthCare?
At GE HealthCare, you'll have the opportunity to work with industry-leading ultrasound technology, collaborate with some of Canada's leading healthcare organizations, and make a meaningful impact on patient care across diverse clinical settings. Our total rewards are designed to unlock your ambition by providing the support, flexibility, and resources needed to turn ideas into world-changing realities. Along with competitive salary and benefits reflective of a global healthcare leader, you'll have access to ongoing professional development, career growth opportunities, and a culture that fosters innovation, care, collaboration, and support.
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Additional Information
Relocation Assistance Provided: No