Service Program Manager

Job Description Summary

This role is responsible for all activities providing the necessary support on pre- and post-contractual administration & management; Terms & Conditions of the contract and the Management of claims. The role also involves definition, management, and execution of risk modeling activities in support of the contract or project.

The role involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews; and is responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. The role functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

This role is remote
This role is located in OH
This role offers relocation

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts

• Provide both service agreement, and time and material program management

• Assist in sales campaigns for new contracts and proposals

• Assure timely resolution of customer issues and customer satisfaction for assigned contracts

• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams

• Function as liaison between internal organizations and customers for assigned contracts

• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development.

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of related work experience in the healthcare field.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

   

Desired Characteristics

• Excellent oral and written communications; strong business accumen; presentation skills.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.



While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.