Gen Digital (Symantec / Norton) · Los Angeles
Product & ProgramProduct & PortfolioRemoteFullTime
About Gen Digital and LifeLock
Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we'd love you to be part of Gen.
About the Role
LifeLock is growing, and mobile core experiences and AI Assistant are the primary surface where members experience the product every day. We’re looking for a Lead Product Manager to own the core product experiences and lead the build-out of our AI Assistant, a new capability that will redefine how members interact with their identity protection.
This is a senior individual contributor role. You’ll set the direction for the core LifeLock Experiences and as part of that define and evolve the AI Assistant towards an agentic approach, and represent LifeLock mobile in Gen Digital-wide platform initiatives. You’ll work across engineering, design, legal, finance, DTC and marketing to get things built and into members’ hands.
Key Responsibilities
Core Experiences
Own the Core Experiences roadmap, what gets built, when it ships, and how it sequences against business goals
Make prioritization calls: features vs. tech debt, scope cuts in a release, sequencing against a small engineering team
Manage in-app purchase flows, SKU creation, and monetization via IAP a channel
Drive growth levers: web-to-app conversion and download hooks in onboarding
AI Assistant
Define the vision and roadmap for an agentic assistant that helps LifeLock members on their identity risks
Build and own the eval framework: define what good looks like for AI responses, instrument quality metrics, design human and automated eval pipelines, and establish feedback loops that continuously improve the assistant
Partner with ML/AI engineering to set model behavior standards including accuracy, tone, safety, and response quality
Instrument the assistant for post-launch learning: flag regressions, surface win/loss patterns, and drive iterative improvement with data
Cross-functional & Platform
Represent LifeLock mobile in Gen Digital platform initiatives integrated Norton/LifeLock app, shared platform components, Mobile SDK
Coordinate with Legal, Compliance, Finance, Retention Marketing, and CS to get features across the line
Build business cases with Finance for major investments; track ROI post-launch
About you
10+ years in product management; 4+ years owning a mobile product at scale
Proven track record shipping consumer mobile features end-to-end
Direct experience building or scaling an AI/LLM-powered product, including defining eval frameworks, quality metrics, and human feedback pipelines
Comfort working in a complex, regulated environment (fintech, identity, or security a plus)
Strong analytical instincts, you define KPIs before launch, not after, and you use data to make calls, not just reports
Experience with IAP, App Store management, and mobile growth mechanics (ATT, web-to-app, deep linking)
Able to operate at multiple altitudes: strategy and roadmap one day, grooming tickets and reviewing acceptance criteria the next
Experience with A/B testing and conversion optimization on mobile purchase flows
Nice to Have
Familiarity with Gen Digital’s platform (Norton, LifeLock) or adjacent identity/security products
Prior work on 0→1 features in a large-scale consumer app
Why This Role
LifeLock has strong product-market fit with a growing member base. Mobile is where the experience lives. AI is where the experience is going. This role sits at both intersections with real ownership, a clear charter, and direct impact on member growth and retention metrics.
Location: Mountain View, CA (Hybrid)
The annual base salary for this position is expected to be between $220,000 and $250,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.
What's Next
TA Call
Hiring Manager Interview (Virtual)
Cross-functional Panel / Product Case Exercise
Final Interview (Virtual or face-to-face)