Genentech · San Francisco
Otherposted 12d ago
As a Digital Solution Lead at this level, you lead strategic and complex cross-functional efforts across countries or domains, aligning initiatives with country-wide priorities and business outcomes. You anticipate and solve complex, systems-level problems, drive innovation, and shape domain vision while managing multiple workstreams with high accountability. You will focus on the strategic rollout of advanced CRM (Customer Relationship Management) capabilities and a cohesive portal strategy. Champions the transition from fragmented legacy applications (e.g., SIP) to a unified, seamless digital ecosystem (e.g., Veeva SiteConnect) to drastically reduce investigator 'Portal Fatigue' and streamline end-to-end site engagement
The Site and Investigator Engagement area delivers the comprehensive digital ecosystem and integrated platforms required to manage the end-to-end lifecycle of clinical site interactions, covering efficient study planning, country and site selection, site activation, and patient enrollment forecasting. Additionally, it manages the core technologies to handle complex administrative tasks, including budgeting and negotiation, clinical contracts, payments, and clinical information exchange. The team acts as a strategic liaison connecting Global Pharma Clinical Operations, Country Operations, strategic CROs, and Clinical Sites. Through this alignment, the area architects technology portfolios that foster strong external relationships and drive a unified, partner-centric clinical ecosystem.
Job Responsibilities
Scope: Leads initiatives across multiple teams, and actively shapes business outcomes. Acts as a subject matter expert, influencing country-wide or cross-functional strategies, and fostering collaborations with stakeholders across organizational levels. Responsible for aligning team or domain objectives with country-wide goals, focusing on strategic projects that drive substantial impact. Frequently manages complex, cross-functional work streams.
Technical ability: Possesses deep technical expertise, enabling them to credibly challenge, guide, and connect with technical teams. While acting as a strategic thought leader and advocate, they remain willing and able to dive into hands-on execution when necessary to drive technical solutions and scale impact.
Accountability/Problem Solving: Leads problem-solving at the country-wide or cross-functional level, taking accountability for multiple workstreams or outcomes that influence strategic objectives. Anticipates and mitigates potential issues before they arise, using advanced analysis to address complex problems. Employs a systems-thinking approach to propose solutions that align with business and global goals, demonstrating high accountability in driving sustained improvements and efficiencies across teams. Helps lead and guide the delivery teams by continuously refining and maintaining the solution roadmap. Oversees end-to-end outcome delivery, acting as a chief troubleshooter to rapidly resolve complex operational and architectural challenges as they occur.
Stakeholder Management: Manages relationships across all levels with trust and expertise, effectively communicates complex ideas, and contributes to strategic business initiatives. Shapes joint business-IT collaborations and proactively drives global process improvements. Proactively leads stakeholder management across diverse global functions (e.g., Clinical Operations, strategic CROs). Expertly navigates highly complex situations and competing priorities, acting as a trusted mediator to foster a unified, 'One-Roche' approach to site engagement.
Impact/Strategy: Acts as a forward-looking digital solution leader, co-creating overarching strategies around clinical site information, planning, and engagement in close partnership with the product team.
Who you are:
Education / Experience
Must have a bachelor's degree (Master's degree or PhD preferred).
5+ years of experience in product management or business analysis, with a proven track record of managing the end-to-end lifecycle of technology products—including defining roadmaps, overseeing delivery, launching new capabilities, and driving ongoing maintenance.
2+ years of direct experience working within the pharmaceutical, biotechnology, or regulated healthcare technology industry.
Extensive experience leading complex, cross-functional strategic projects and initiatives that drive substantial business outcomes at a country-wide level.
Proven track record in managing relationships across all organizational levels with trust and expertise, and shaping joint business-IT collaborations.
Deep domain expertise in clinical trial execution, specifically focusing on the end-to-end lifecycle of clinical site engagement, site identification, and study setup processes, is a plus.
Technical Skills
Advanced analysis and systems-thinking approach to proactively mitigate issues and solve complex, multi-workstream problems.
Strong capability in vision and roadmap creation, anticipating strategic needs, and effectively connecting strategies across domains.
Advanced expertise in technology advocacy, with the ability to scale piloted solutions to maximize their impact.
Strong capability in applying data-driven frameworks to translate subjective business challenges (such as site feasibility and planning) into objective, actionable technology roadmaps
Experienced with leveraging clinical data platforms and modern integrations to build predictive site capabilities
Additional Qualifications
Demonstrates a proactive, forward-looking approach to partnering; continuously identifies opportunities to advance the broader 'One-Roche' vision while fostering transparent collaboration and empowering colleagues to navigate ambiguity and achieve high-impact business outcomes.
Relocation benefits are not available for this position.
The expected salary range for this position, based on the primary location in California, is $145,300-$269,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
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