General Dynamics Information Technology · Washington, D.C.
Manufacturing & Operationsposted 4d ago
Type of Requisition:
RegularClearance Level Must Currently Possess:
Top Secret/SCIClearance Level Must Be Able to Obtain:
Top Secret/SCIPublic Trust/Other Required:
NoneJob Family:
IT Infrastructure and OperationsJob Qualifications:
Skills:
Endpoint Security Solutions, IT Shared Services, Monitoring ToolsCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
YesJob Description:
MEANINGFUL WORK AND PERSONAL IMPACT:
Job Description: Core Services & Server Operations Task Lead
GDIT is seeking a highly skilled and experienced Core Services Task Lead to oversee the management and delivery of enterprise-wide IT services for our client at USCENTCOM on the CITS contract. The Lead will be responsible for ensuring outstanding service quality, efficiency, and alignment with organizational objectives across multiple critical domains, including Server Infrastructure, Endpoint Security (ESS), E-discovery, Microsoft Configuration Manager (MCM), Monitoring (Observability), Storage, and VMware teams. This role will involve leading and coordinating various IT teams, establishing service management best practices, and driving continuous improvement initiatives to meet the strategic objectives of USCENTCOM.
HOW A CORE SERVICES TASK LEAD MANAGER WILL MAKE AN IMPACT:
Duties and Responsibilities:
We are seeking an experienced Lead with a strong background in coordinating IT service management tasks. The Lead will be responsible for:
• Overseeing the delivery of enterprise-wide IT core services, ensuring project goals, timelines, and objectives are met without disruption to ongoing command operations.
• Providing technical oversight and direction for the Server Infrastructure team, managing the daily administration, health, and security posture of enterprise Windows and Linux server environments.
• Providing direct oversight for the MCM team to ensure effective software deployment and patch management across the enterprise.
• Leading the Endpoint Security Solutions (ESS) team to protect systems from unauthorized access and vulnerabilities.
• Guiding the Observability (Monitoring Tools) team to ensure high availability and reliability through proactive system performance monitoring.
• Directing the Storage team in managing enterprise storage arrays, capacity planning, and maintaining critical backup infrastructure to prevent data loss.
• Overseeing the VMware team in deploying, optimizing, and securing the hypervisor cluster architecture supporting enterprise workloads.
• Managing the E-discovery support workflow, ensuring forensic data isolation and collection protocols adhere strictly to compliance and search mandates.
• Managing service delivery processes, such as incident, problem, change, and configuration management, adhering to ITIL best practices.
• Leading and mentoring IT teams responsible for service delivery, fostering a culture of collaboration, continuous improvement, and customer satisfaction.
• Developing and implementing service improvement plans to enhance service quality, efficiency, and effectiveness.
• Coordinating and managing service transitions, including service design, build, testing, and deployment, ensuring minimal disruption and risk to the business.
• Building and maintaining strong relationships with key stakeholders, understanding their needs, and driving service delivery improvements.
• Maintaining and Reporting on Service Level Agreements (SLAs).
• Establishing Key Performance Indicators (KPIs) w/ the customer to ensure service quality and efficiency.
• Ensuring compliance with security policies, regulations, DoW guidelines, and best practices related to enterprise services.
Additional Responsibilities:
• Leading Tiger Teams during high-pressure events to quickly resolve critical infrastructure outages, and providing training to junior Systems Administrators.
• Developing and updating comprehensive documentation related to enterprise services, processes, and procedures that aligns with a Cross Function Team (CFT) approach.
• Evaluating and recommending new technologies, tools, and methodologies to improve service delivery, efficiency, and scalability.
• Identifying potential risks affecting core services and developing mitigation strategies to minimize impact on project delivery.
• Supporting projects to enhance the security, efficiency, or capability of the enterprise services environment.
• Collaborating with vendors and third-party providers for troubleshooting and issue resolution.
• Monitoring and reporting on service performance, identifying trends, and preparing regular status reports for senior management proposing corrective actions to address potential issues.
WHAT YOU'LL NEED TO SUCCEED
Education and/or Certifications: Required:
• Bachelor’s degree in computer science, Information Technology, or a related field OR equivalent experience.
• Applicable DoD 8140 or DoD 8570 Certification (to meet baseline security requirements).
Desired:
• Master’s degree in business administration, Information Systems, or a related field.
• Experience working in a cloud environment (e.g., AWS, Azure, or Google Cloud).
• ITIL 4 Managing Professional (MP), ITIL v3 Expert certification, or ITIL 4 Foundation.
• Advanced Certifications: Microsoft Windows Hybrid Administrator, Microsoft Certified: Azure Administrator, VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), or Cisco Certified Network Associate (CCNA).
Required Skills:
• At least 5+ years of experience as a Systems Administrator or in a similar leadership role managing enterprise environments.
• Demonstrated expertise in IT service management, including experience in leading IT teams and managing enterprise-wide services.
• Strong experience with Linux/Unix and Windows systems administration, and virtualization technologies (VMware, Hyper-V).
• Strong understanding of IT service management best practices, processes, and tools (e.g., ITIL, Remedy, and/or ServiceNow).
• Experience in service delivery performance management, including SLA development, monitoring, and reporting.
• Ability to build and maintain strong relationships with key stakeholders, understanding their needs, and driving service delivery improvements.
• Experience in managing service transitions, including service design, build, testing, and deployment.
Desired Skills:
• Familiarity with automation tools such as Ansible, PowerShell, Python, or other automation tools for script, tasks, and configuration management.
• Experience with system monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and containerization technologies (Docker, Kubernetes).
• Experience with USCENTCOM and understanding of its Mission and IT environment.
• Excellent written and verbal communication skills, strong troubleshooting abilities, and the ability to manage multiple priorities under pressure.
Clearance Requirement: Active TS/SCI
Travel Requirements: • Required USCENTCOM support for up to 10% travel during the year to OCONUS locations
GDIT IS YOUR PLACE:
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team is dedicated to helping you own your career.
Professional growth opportunities include paid education and certifications.
Cutting-edge technology you can learn from and apply to solve real-world problems.
Rest and recharge with paid vacation and holidays.
#gditpriority
#UScentcom
#armajobs
The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
USA FL MacDill AFBAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans