Genesys (Indy ops) · Singapore
Other
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
As the Director of Solutions Consulting for Asia, you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You’ll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives.
Partnering closely with Sales Leadership and cross-functional teams across APAC, you’ll ensure Genesys continues to deliver exceptional value to our customers and partners.
What You’ll Do
Key responsibilities (but not limited to..)
Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.
Qualifications
Bachelor’s degree in a relevant technical field; advanced degree preferred.
10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
Proven ability to build and manage high-performing teams.
Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
Strategic thinker with strong problem-solving and innovation mindset.
Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
Results-oriented, with a focus on measurable impact and performance improvement.
Proficient in relevant enterprise software and tools.
Results-oriented, with a focus on measurable impact and performance improvement.
Proficient in relevant enterprise software and tools.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the country advertised.
#LI-KC1
#LI-Hybrid
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.