Genesys (Indy ops) · Los Angeles
Manufacturing & Operations
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We're looking for a finance-minded leader to run our Americas Order Management and billing operation — someone who understands revenue recognition (ASC 606) deeply enough to make judgment calls on complex, non-standard contracts, and who can lead a team through the operational execution that follows.
This is not a traditional billing, AR, or collections role. We need someone who can look at a contract, understand how its terms affect revenue recognition timing, and confidently explain — and when necessary, challenge — how that translates into billing and financial reporting. Order Management process can be learned on the job. What we can't teach quickly is strong accounting judgment.
If your background is revenue accounting, technical accounting, or FP&A, and you're curious about moving into an operational leadership seat — this role was built with you in mind.
Revenue & Accounting Judgment
Team & Operational Leadership
Process, Systems & Transformation
Required
Strongly Preferred
This role is not a fit if your experience is primarily:
This team is being intentionally rebuilt with more structure, stronger financial judgment, and less manual, reactive work. You'll have real influence over how the Americas order-to-revenue process works — not just executing an existing playbook, but building the frameworks, controls, and standards that the function runs on going forward. It's a rare seat that lets you use deep accounting judgment in an operational leadership capacity, with a clear growth path as the organization scales.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$85,000.00 - $149,400.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.