Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: AI Sales Specialist
Department & Team: Sales Team
Reports to: Head of Sales in Korea
Location: Seoul, Korea
Summary
Genesys is looking for an experienced and highly motivated AI Sales Specialist to help drive the next phase of our AI growth in Korea.
This is a strategic sales role focused on identifying, developing, and converting new AI opportunities across our enterprise customer base and target accounts. Working alongside Account Executives and our broader customer-facing organization, the AI Sales Specialist will help customers understand how AI, Generative AI, and Agentic AI can transform customer experience, employee experience, and business operations.
This role goes beyond traditional product selling. We are looking for someone who combines strong business acumen, AI domain knowledge, consultative selling skills, and a hunter mindset — someone who can engage senior business and technology leaders, uncover meaningful business challenges, translate them into high-value AI use cases, and build compelling business cases for transformation.
The successful candidate will have the opportunity to work at the intersection of AI, Customer Experience, and Enterprise Transformation, helping some of Korea's leading organizations reimagine how they engage with their customers through AI-powered Experience Orchestration.
Key Responsibilities
The primary responsibilities for this role include, but are not limited to:
- Drive AI pipeline and revenue growth in Korea by proactively identifying, developing, and converting AI opportunities across strategic enterprise accounts and new customers.
- Work closely with Account Executives as an AI sales specialist/overlay, bringing AI expertise, thought leadership, and commercial leadership into strategic customer opportunities.
- Engage senior Business and IT stakeholders to understand their strategic priorities and business challenges, and translate them into high-value AI, Generative AI, and Agentic AI use cases.
- Lead consultative customer conversations around AI transformation, helping customers connect technology investment to measurable business outcomes such as improved customer experience, operational efficiency, employee productivity, and business growth.
- Develop compelling AI business cases and value propositions, articulating the expected business impact, ROI, and transformation roadmap rather than focusing solely on technology features.
- Build and maintain trusted relationships with senior customer stakeholders across Business and IT, becoming a credible advisor on AI-driven Customer Experience and digital transformation.
- Partner closely with Account Executives, Solution Consultants, AI specialists/architects, Value Consulting, CX Advisory, Customer Success, and partners to progress opportunities from discovery through workshops, validation/pilots, commercial engagement, and deployment.
- Create new demand through proactive prospecting, executive engagement, workshops, industry discussions, and AI thought leadership, rather than relying solely on existing opportunities.
- Maintain a strong understanding of the rapidly evolving AI landscape, including Generative AI, Agentic AI, AI Agents, conversational AI, and emerging enterprise AI use cases, and translate relevant developments into customer opportunities.
- Develop a strong understanding of Genesys AI capabilities and articulate how AI-powered Experience Orchestration can help enterprises transform customer and employee experiences.
- Build and manage a healthy AI pipeline with disciplined opportunity management, forecasting, and execution against revenue objectives.
- Represent Genesys as an AI thought leader with customers, partners, and the broader Korean market.
Minimum Requirements
- 8+ years of enterprise technology/software sales or business development experience, with a proven track record of selling complex solutions to large enterprise customers.
- Demonstrated experience in AI, Generative AI, AI Agents, cloud, SaaS, digital transformation, or other relevant enterprise technology solutions.
- Strong business acumen with the ability to approach customer challenges in a consultative, management consulting-style manner, connecting technology to business strategy and measurable outcomes.
- Proven ability to engage and influence C-level and senior Business and IT decision-makers.
- Demonstrated hunter mentality, with experience proactively creating new opportunities and building pipeline rather than primarily managing an existing customer base.
- Strong customer relationships and credibility within the Korean enterprise market, with the ability to establish trust based on personal expertise, insight, and value.
- Ability to understand complex customer challenges and translate them into compelling AI use cases, value propositions, and commercial opportunities.
- Strong understanding of the enterprise AI landscape and a genuine passion for AI, demonstrated through continuous learning and curiosity about emerging AI technologies and business applications.
- Experience managing complex enterprise sales cycles involving multiple stakeholders, partners, technical teams, and executive decision-makers.
- Excellent communication, presentation, negotiation, and executive engagement skills in Korean and English.
Desirable Skills
- Experience in Customer Experience (CX), Customer Journey, Contact Center, CCaaS/AICC, CRM, customer service transformation, or other front-office domains.
- Experience selling AI/GenAI solutions through cloud platforms, enterprise software, SaaS, CRM, Contact Center, or digital transformation offerings.
- Understanding of Conversational AI, Virtual Agents, Agentic AI, Copilots, speech/voice AI, or AI-powered customer engagement.
- Existing relationships with senior executives and decision-makers within major Korean enterprises.
- Experience developing AI transformation strategies, conducting customer workshops, building business cases, or leading AI pilots/PoCs.
- Ability to operate effectively in a cross-functional and matrixed global organization, collaborating across sales, technical, consulting, customer success, and partner teams.
What Success Looks Like
Success in this role is not simply about being knowledgeable about AI.
We are looking for someone who can turn AI conversations into meaningful customer transformation and commercial opportunities — someone who can proactively create demand, earn the trust of senior customers, develop compelling AI use cases, and ultimately drive new AI pipeline and revenue for Genesys in Korea.
The fundamental question is:
“Can you create, develop, and convert new AI opportunities with Korea's leading enterprises?”
If the answer is yes, this is an opportunity to play a key role in shaping the next phase of Genesys' AI growth in Korea.
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Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.