SmartComm Developer(Thunderhead/ECM), Engineering

We are seeking a SmartCOMM Developer with strong experience in Smart Communications development, document composition, print workflows, spool/output processing and JavaScript.This role will design and maintain SmartCOMM templates, data models, shared content, and output configurations to support high-volume print and digital communications. 

The ideal candidate should have hands-on experience with SmartCOMM Advanced Template Designer, Business Content Studio, data mapping, XML/XSD, batch configurations, print output generation, spool files, and integration with enterprise systems such as Guidewire. Experience with insurance communications, print/mail operations, and archival workflows is preferred. 

What will you do:

SmartComm Development 

• Design, develop, configure, and maintain SmartCOMM templates, layouts, shared content, style sets, and data models for business communications. 
• Build and support print-ready documents, including static and dynamic layouts, headers/footers, conditional sections, reusable content blocks, forms, letters, notices, policy documents, billing documents, and claims correspondence. 
• Develop and maintain SmartCOMM data models, including XML schemas, business object mappings, input data structures, and transformation logic to support accurate document generation. 
• Configure and support batch and on-demand document generation workflows, including template selectors, output configurations, batch configurations, and post-processing requirements. 
• Create and execute unit testing, component testing, regression testing, and document validation to ensure output accuracy across print and digital channels.  

Print Operations 

• Support print processes and spool management, including generation of print output files, print streams, file packaging, sorting, bundling, archival copies, and coordination with downstream print vendors or print operations teams. 
• Maintain technical documentation including template design specifications, data mapping documents, print/spool handling instructions, deployment notes, and operational support guides.  
• Support print processes and spool management, including generation of print output files, print streams, file packaging, sorting, bundling, archival copies, and coordination with downstream print vendors or print operations teams. 
• Troubleshoot issues related to document rendering, missing data, formatting defects, print output, spool files, pagination, barcode/OMR marks, envelopes, inserts, and delivery channel failures. 

​​Team effectiveness and collaboration​ 

• Work closely with business analysts, product owners, QA teams, business stakeholders, print operations, and external vendors to gather requirements and translate them into technical SmartCOMM solutions. 
• Model team values including ownership, curiosity, and open, constructive communication 
• Participating as a core member of Gore IT's distributed network of senior technical resources, contributing expertise and alignment across shared engineering concerns such as platform stability, release quality, security posture, and operational readiness

​​Ensure quality, continuous improvement, and delivery planning​ 

• Establish consistent code review practices and ensure adherence to development standards  
• Support sprint planning, backlog refinement, and technical prioritization  
• Drive continuous improvement through adoption of modern tools, practices, and emerging technologies (including AI-assisted development) 

What You'll Need to Succeed:

• 3-5 years of SmartCOMM development experience. Formal SmartCOMM training or at least 3 years’ experience working on SmartCOMM & Print related technologies. 
• Strong hands-on experience with JavaScript, Print related/content management related technologies.
• Proficiency in documenting technical processes and monitoring performance metrics.  
• Excellent oral and written communication skills.
• Excellent decision making skills, and problem-solving skills.
• Passion for excellence and an innovative spirit.
• Knowledge of Insurance business and systems is considered an asset.
• Experience in application development security practices.
• Strong experience with Agile development methodologies.
• ​Effective teamwork and cross-functional collaboration
• ​Passion for engineering excellence and continuous improvement
• ​Innovative mindset with a drive toward modern tools and practices

• Technical Skills :SmartCOMM / Smart Communications / Thunderhead  ,Advanced Template Designer  ,Business Content Studio ,Business Object Studio / Data Modeler  ,Template Selectors  ,Output Configurations  ,Batch Configurations  ,XML, XSD, XPath, XSLT, JSON  ,JavaScript / scripting within SmartCOMM  ,PDF, AFP, PostScript, PCL, print streams  ,Spool file processing  ,Guidewire integration  ,REST/SOAP APIs  ,Jira / Azure DevOps  ,SQL, Postman, Git, Jenkins 

 

The expected base salary range for this position is $64,500 - $114,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.