Implementation Enablement Specialist

Customer SupportCustomer ExperienceHybridFull Timeposted 2mo ago

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking an Implementation Enablement Specialist to support workforce readiness for our Implementation organization by designing, building, and delivering impactful enablement programs aligned to customer onboarding excellence and business priorities.

This role will help equip our Implementation team with the knowledge, skills, tools, and operational resources needed to confidently onboard customers, guide implementation milestones, accelerate time-to-value, and drive successful go-live outcomes.

The ideal candidate will partner closely with Implementation Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve onboarding consistency, employee readiness, and customer outcomes.

This is a highly cross-functional role focused on bridging product knowledge, implementation methodology, customer onboarding workflows, and operational execution to enhance team effectiveness and elevate the implementation experience.

This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Implementation Onboarding and Ramp Enablement

Partner with Implementation leadership to identify onboarding gaps, workflow challenges, and enablement priorities.
Design structured onboarding and ramp programs for new Implementation hires to accelerate readiness and confidence.
Build role-based learning pathways that support implementation milestones, onboarding execution, and customer engagement expectations.
Develop implementation certifications, milestone readiness checkpoints, and structured reinforcement programs.

Product & Operational Readiness Enablement

Partner with Product and Operations teams to translate new features, process updates, and workflow changes into actionable implementation enablement.
Create practical enablement assets including:
- Implementation playbooks
- Workflow guides
- Milestone talk tracks
- Customer conversation frameworks
- Escalation handling resources.
- Job aids and quick-reference tools
- Ensure implementation teams are prepared to operationalize product and process changes effectively.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor’s degree in business administration, Education, or a related field.
3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.
Experience supporting implementation, onboarding, professional services, or customer-facing operational teams.
Proven ability to design and deliver impactful enablement programs that support performance improvements.
Strong instructional design and facilitation skills.
Ability to translate complex operational workflows into scalable learning experiences.
Experience working cross-functionally with Product, Customer Experience, and Operations teams.
Familiarity with LMS platforms and learning technologies.
Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.
Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.
Demonstrates a high level of integrity, accountability, and collaboration.
We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.

The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.