Hinge Health · San Francisco
OtherRnDRemoteFullTimeposted 5w ago
At Hinge Health, we’re transforming care at scale, helping millions of people live pain-free lives. Now, we're looking for a Director of Product Management to lead one of our most member-critical product areas: the Member Journey.
Member Journey defines the framework for the end-to-end experience. That includes how members enroll, receive care, and see a reduction in their pain through Hinge Health. This is the leader for a group of product pods directly tied to our core member outcomes: onboarding, long term retention, new program growth, and outcomes. Done well, it turns an employer benefit into a habit-forming care relationship.
As a Director of Product Management, you'll lead a team of PMs to define the vision for the next-generation member experience in digital healthcare, including how personalization and AI reshape what it means to deliver care at scale.
Set the Strategic Vision: Define and communicate a multi-year product vision and strategy for the Member Journey neighborhood, ensuring alignment with Hinge Health's broader goals.
Lead and Grow the Team: Manage, mentor, and develop a high-performing team of Product Managers. Foster a culture of ownership, member obsession, and operational excellence.
Drive Enrollment, Retention, and Outcomes: Transform the member lifecycle from triage through long-term retention and ultimately driving long term change for members. Identify friction points, develop program platforms, growing our suite of programs and program extensions, and developing habits that keep members coming back.
Scale for New Care Programs: Build a member experience that extends gracefully to new conditions and care models without creating fragmentation or inconsistency across the product.
AI & Personalization Innovation: Define and execute how AI and personalization make the member experience more adaptive, relevant, and effective.
Collaborate Cross-Functionally: Partner deeply with Clinical, Design, and Data Science to understand member needs and translate them into a cohesive product roadmap. Work with Engineering and Design to ensure high-quality, scalable execution.
Bachelor's degree in a relevant field.
10+ years in Product Management building consumer-facing products or B2B2C platforms
4+ years managing a team of Product Managers/Senior Product Managers
Experience managing foundational platforms at scale, not just owning features.
Comfortable working with distributed teams and US-based stakeholders (Pacific Time)
Technical fluency, specifically ability to engage deeply on data models, experimentation infrastructure, and system design
Exceptional written and verbal communication skills to work effectively in async, globally distributed teams, paired with strong project management and a bias for urgency to drive execution.
Experience in Digital Health or consumer health products.
Experience managing platform teams and driving significant architectural designs.
Familiarity with AI/ML applications in personalization, recommendations, or behavior change.
Strong background in experimentation and A/B testing at scale.
Experience with consumer lifecycle management, activation funnels, or engagement mechanics.
Hinge Health is moving people beyond pain by transforming how it’s treated and prevented. Combining advanced technology, AI, and a dedicated care team of experts, we guide people through personalized MSK care directly from their phones. Our platform addresses the full spectrum of musculoskeletal needs—from acute injury and chronic pain to post-surgical rehabilitation—helping members reduce pain, improve function, and avoid unnecessary surgeries.
Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Trusted by leading employers and health plans—including Land O’Lakes, L.L. Bean, Salesforce, US Foods, and Verizon—Hinge Health serves more than 18 million people. Learn more at www.hingehealth.com
Inclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA).
Grow with us - buy discounted company stock through our ESPP with easy payroll deductions.
Modern life stipends: We also offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally..
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.