Hinge Health · San Francisco
DesignRnDRemoteFullTimeposted 3mo ago
Hinge Health is building a new gastrointestinal care program that helps people better understand their symptoms, identify the right next steps, and access appropriate support and care.
As Staff Product Designer for the GI Program, you will help define what Hinge Health’s approach to GI care could become. You will lead design through an ambiguous, clinically complex, and highly strategic 0-to-1 space, using research, prototyping, and iteration to shape the program’s vision and member experience.
You will partner closely with Product, Engineering, Clinical, Data, Operations, to explore and test how digital guidance, symptom and meal tracking, personalized care plans, behavioral support, specialist and dietitian access, and escalation to in-person care might work together.
This is an opportunity to help establish the product vision and design foundations for a new care category, make possibilities tangible through prototypes and storytelling, and iteratively define how Hinge Health can deliver integrated GI care experiences.
Shape the vision for GI care: Define a compelling long-term design vision GI within the Hinge Health platform, grounded in member needs, clinical principles, and business outcomes.
Lead the end-to-end member experience: Design coherent journeys across enrollment, symptom understanding, triage, daily engagement, care planning, progress tracking, and escalation to digital, clinical, or in-person care.
Make complex care feel simple: Translate nuanced GI symptoms, treatment pathways, testing, and clinical guidance into clear, accessible, and actionable product experiences for members.
Design personalized, behavior-changing experiences: Explore how care plans, tracking, education, gut-brain support, movement, and conversational guidance can help members take meaningful action and build sustainable habits.
Raise the design bar: Mentor other designers, share methods and learnings, and help create a high-quality, inclusive, and accessible product experience.
Stay close to members and outcomes: Partner with research, clinical, and data teammates to form hypotheses, test concepts, learn from member behavior, and connect design decisions to health and business outcomes.
3+ years of product design experience, including close partnership with product and engineering teams.
A standout portfolio demonstrating high-impact product work, strong craft, and leadership on complex or ambiguous initiatives.
Bachelor’s degree in Interaction, Industrial, Product, Service Design, Human-Computer Interaction, or equivalent experience.
Design craft mastery: Expertise in interaction and visual design, with a track record of advancing craft quality and inspiring excellence across teams.
Strategic problem solving: Experience leading ambiguous problem spaces, setting product vision, and defining design strategy across products or platforms.
Systems thinking: Ability to design coherent end-to-end experiences, identify patterns across surfaces, and contribute to scalable design systems.
Healthcare complexity: Experience simplifying complex, sensitive, regulated, or data-rich domains into understandable and trustworthy user experiences.
Data-informed design: Fluency in combining qualitative research, behavioral data, experimentation, and clinical or operational insight to guide decisions.
Influence and communication: Highly effective written, verbal, and visual communicator who can align senior stakeholders around a design direction.
Cross-functional leadership: Demonstrated ability to work effectively with Product, Engineering, Data, Clinical, Operations, and research partners across shared goals and timelines.
AI curiosity: Thoughtful curiosity about emerging AI tools and conversational experiences, with good judgment about how to use them safely and meaningfully in healthcare.
Mission alignment: Genuine interest in improving healthcare access and helping people live healthier lives through thoughtful design and technology.About Hinge Health
Hinge Health uses software, including AI, to help automate care for joint and muscle health, improve member outcomes, and reduce costs for clients. The platform supports a wide range of Musculoskeletal care needs, from acute injury and chronic pain to post-surgical rehabilitation, and helps members improve pain and function while accessing care from anywhere.
Hinge Health is headquartered in San Francisco, California.
We believe remote and in-person work each have real strengths, and we aim to get the best of both. Employees in hybrid roles are expected to work from the San Francisco office 3 days per week for the full 8 hours of a typical business day. The San Francisco office is also dog-friendly.
Participation in our Employee Stock Purchase Plan (ESPP), allowing you to acquire company stock via payroll at a 15% discount against the lower market price.
Comprehensive and inclusive medical coverage and benefit programs for you and your dependents.
Flexible retirement savings through Traditional or Roth 401(k) investment paths.
Dedicated lifestyle stipends designed to fuel your professional growth and continuous learning.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We consider qualified applicants regardless of criminal history, consistent with legal requirements, and provide reasonable accommodations for candidates with disabilities.
By submitting an application, candidates acknowledge that their personal data will be handled according to the personnel and candidate privacy policy.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.