Hippocratic AI · San Francisco
Customer SupportCustomer ExperienceRemoteFullTimeposted 2w ago
As Agent Deployment Architect for Providers at Hippocratic AI, you will lead high-impact deployments that translate breakthrough AI into operational reality for health systems. You'll work embedded with customers to design, implement, and scale solutions that deliver measurable clinical and operational value—partnering with stakeholders to navigate complex provider environments and turn requirements into successful deployments. This role exists because deploying AI into health systems requires someone who understands both the technical architecture and the human workflows that make healthcare work—someone who can be a trusted advisor to customers while driving execution across functions.
Own your first major outcome: By day 90, you will have completed your first health system deployment from design through successful go-live, established strong relationships with key customer stakeholders, shipped documented playbooks and best practices from that deployment, and identified systemic improvements that can accelerate future implementations.
Drive lasting impact: At 12 months, you will have led multiple provider deployments across different health systems and use cases, standardized deployment playbooks and operating models that make each successive implementation faster, become the trusted advisor that customers and internal teams turn to for deployment guidance, and directly proven that thoughtful deployment work translates AI research into measurable clinical and operational impact at scale.
You'll work alongside Deployment Strategists, engineers, product managers, and clinical experts—embedded with customers while staying connected to cross-functional teams. You'll operate with high autonomy in the field while having direct access to subject matter experts. This is a culture that values execution, customer obsession, and solving problems in real healthcare environments.
Lead deployment planning and execution for provider customers end-to-end—owning timelines, scope, risk management, and ensuring successful go-live across diverse health system environments
Partner with customer stakeholders to understand operational workflows, clinical requirements, organizational constraints, and strategic goals—translating them into clear, actionable deployment designs
Translate implementation requirements into scalable solution designs that work across different provider types, EHR systems, and care delivery models—balancing customization with standardization
Drive cross-functional coordination across deployment, product, engineering, and go-to-market teams—ensuring alignment, unblocking issues, and keeping deployments on track through strong project ownership
Identify and resolve deployment risks proactively—flagging potential blockers early, collaborating on solutions, and maintaining momentum through complex healthcare operational challenges
Design and standardize deployment best practices, playbooks, and operating models based on learnings from each implementation—codifying what works so future deployments are faster, more reliable, and more scalable
Serve as trusted advisor to customers during rollout and adoption—helping them navigate change management, training clinical and operational teams, and ensuring they achieve their desired outcomes
This is a United States-based role open to candidates across multiple markets. We welcome applications from providers and healthcare professionals in the U.S. Specific placement, travel expectations, and regional alignment will be determined during the hiring process based on your location, customer proximity, and deployment portfolio needs. You should expect regular travel (typically 25–40% depending on deployment schedule) to customer sites for on-site implementation work, training, and go-live support.
Experience in deployment, implementation, solutions architecture, technical consulting, or a related customer-facing role working with enterprise or healthcare customers
Strong understanding of provider-side healthcare workflows, operations, and systems—either from direct experience working in health systems or from implementing solutions in provider environments
Proven ability to manage complex customer engagements with multiple stakeholders across clinical, operational, IT, and executive levels—navigating competing priorities and building alignment
Excellent communication skills, especially in translating between business and technical audiences—able to explain complex technical concepts to non-technical stakeholders and vice versa
Strong problem-solving skills with comfort working in ambiguous, fast-moving environments where requirements evolve and challenges are novel
Track record of driving execution and delivering results across cross-functional teams—demonstrating ownership, accountability, and ability to move projects forward despite obstacles
required BA/BS degree
Direct experience working with hospitals, health systems, provider groups, or adjacent provider organizations in a deployment, implementation, or consulting capacity
Deep familiarity with healthcare operational workflows and implementation challenges—including EHR integration, clinical workflow mapping, change management, and regulatory requirements
Experience designing and scaling repeatable deployment processes across multiple customer environments—building playbooks and frameworks that work across different provider types
Track record of balancing strategic planning with hands-on execution—comfortable doing both high-level architecture and detailed implementation work
Familiarity with healthcare compliance and operational requirements (HIPAA, state regulations, quality reporting, clinical governance)
Experience with AI, digital health, or clinical decision support tools deployed in healthcare settings
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.