Hippocratic AI · Seattle
Customer SupportCustomer ExperienceRemoteFullTimeposted 2w ago
As Deployment Strategist for Payors at Hippocratic AI, you will lead customer deployments that translate AI into measurable operational outcomes for health plans and payor organizations. You will work closely with customers to plan implementations, coordinate cross functional teams, drive adoption, and ensure each deployment delivers value in complex administrative, care management, and member facing workflows.
This role exists because successful deployment in payor environments requires more than strong execution alone. It requires someone who understands payor operations, can navigate complex stakeholder groups, can connect product capabilities to business and clinical priorities, and can guide organizations through implementation and change. You will serve as both a strategic partner and an execution lead, helping customers move from initial planning through launch and long term impact.
Own your first major outcome: By day 90, you will have supported or led your first major payor deployment through a successful implementation milestone, built strong working relationships with key customer stakeholders, identified operational risks and dependencies early, and contributed to deployment playbooks that improve consistency and speed across future implementations.
Drive lasting impact: At 12 months, you will have led multiple payor deployments across a range of customer environments and use cases, become a trusted partner to customer and internal teams, helped standardize implementation processes and operating rhythms, and directly contributed to faster time to value, stronger adoption, and more scalable delivery across the payor segment.
You’ll work alongside implementation managers, engineers, product managers, customer success partners, and clinical experts, partnering closely with customers while staying deeply connected to internal cross functional teams. You’ll operate with significant ownership, balancing strategic customer guidance with detailed execution. This is a team that values customer obsession, operational rigor, clarity, and practical problem solving in real healthcare environments.
Lead deployment planning and execution for payor customers, ensuring clear timelines, ownership, milestones, and successful implementation outcomes
Partner with customer stakeholders to understand business priorities, operational workflows, compliance considerations, and implementation constraints, then translate them into actionable deployment plans
Coordinate across deployment, product, engineering, and customer facing teams to keep implementations aligned and moving forward
Drive implementation readiness, including stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation
Identify blockers early and proactively resolve issues that could affect go live timelines, member experience, internal operations, or customer outcomes
Help customers navigate rollout and adoption by setting expectations, building trust, and guiding them through organizational change
Capture learnings from deployments and turn them into repeatable playbooks, templates, and best practices that improve future implementations
Use deployment insights to inform internal product and process improvements, helping the organization deliver more effectively at scale
This is a United States-based role open to candidates across multiple markets. We welcome applications from candidates located throughout the U.S. Specific placement, travel expectations, and regional alignment will be determined during the hiring process based on customer proximity, deployment portfolio needs, and your location. You should expect regular travel, typically 25 to 40% depending on deployment schedule, for on site implementation support, customer meetings, training, and go live activities.
Experience in deployment, implementation, customer success, strategic operations, consulting, or a related customer facing role, ideally with enterprise or healthcare customers
Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics, either through direct experience in health plans or through customer facing implementation work in payor environments
Proven ability to manage complex customer engagements with multiple stakeholders across operations, clinical programs, IT, compliance, and executive functions
Excellent communication skills, with the ability to translate between customer goals, operational realities, and internal execution plans
Strong project leadership and problem solving skills, especially in fast moving environments where priorities evolve and ambiguity is common
Track record of driving execution across cross functional teams and maintaining momentum through complex implementations
Ability to balance strategic thinking with operational follow through, ensuring plans convert into measurable outcomes
required BA/BS degree
Direct experience working with health plans, managed care organizations, payors, or adjacent healthcare organizations
Familiarity with payor implementation challenges such as care management workflows, utilization management, member engagement, operational change management, and cross functional coordination
Experience building or improving repeatable deployment processes, playbooks, and delivery frameworks across multiple customer environments
Comfort serving as a trusted advisor to customers while also handling detailed execution work
Experience with AI, digital health, member operations tools, care navigation, or other technology deployments in healthcare settings
Familiarity with healthcare compliance and operational requirements relevant to payor environments, including HIPAA and related data handling considerations
This role is an opportunity to help define how breakthrough AI becomes real, trusted, and effective in payor organizations. You will work at the intersection of customer partnership, operational execution, and healthcare transformation, helping ensure deployments succeed not just technically, but in the day to day workflows that shape member, clinical, and operational outcomes.
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.