Hippocratic AI · San Francisco
Customer SupportCustomer ExperienceRemoteFullTimeposted 2w ago
As Implementation Manager for Payors at Hippocratic AI, you will own the end-to-end deployment of our voice AI platform for health plan customers—translating signed contracts into go-live programs that improve member outcomes at scale. You'll sit at the intersection of project management, technical configuration, and health plan operations, ensuring each program launches correctly configured and on schedule. This role exists because health plans are ready to deploy breakthrough AI, and they need an expert who speaks their language—someone who understands population health, care management, and Stars/HEDIS as deeply as they do, and can make complex deployments repeatable and scalable.
Own your first major outcome: By day 90, you will have successfully deployed your first health plan use case from contract to go-live—properly configured, on schedule, and with complete documentation handed off to Customer Success. You'll have established strong relationships with your customer's stakeholder teams and validated the core processes that define implementation success.
Drive lasting impact: At 12 months, you will have deployed multiple use cases across different health plans, built reusable playbooks and templates that make each successive deployment faster and more scalable, established HAI's standard platform onboarding process for health plans, and become the trusted expert that internal teams and customers turn to for implementation guidance—directly proving out our ability to execute with large health plans at scale.
You'll work alongside Customer Success, Clinical, Product, and Engineering teams—all focused on ensuring health plan deployments succeed. You'll partner closely with health plan operations, population health, care management, clinical ops, Stars/HEDIS, IT, and vendor management teams. This is a role that requires both deep execution and strategic thinking about how to scale health plan implementations across the organization.
Own use case deployments end-to-end from contract signature to go-live, serving as the primary project lead for health plan implementation engagements and driving accountability to timeline and quality
Build and maintain Implementation Charters for each deployment—documenting timeline, configuration decisions, data requirements, go-live checklists, and sign-off criteria that ensure consistency and quality
Configure use cases for deployment including dialer setup, agent configuration, population filters, exclusion rules, call cadence, and routing logic—working directly from use case requirements and translating them into platform configuration
Coordinate with health plan data and IT teams to define, validate, and onboard member data files—eligibility pulls, risk stratification outputs, care gap flags, and program eligibility fields—ensuring data quality and compliance
Project-manage across health plan stakeholder teams including population health, care management, clinical operations, Stars/HEDIS, IT, and vendor management—driving accountability and alignment to go-live timeline
Define and refine HAI's standard platform onboarding process for health plans—architecting the initial integration, base data pipeline, member file schema, and care management system connections that make each additional use case an activation rather than a new integration project
Build and maintain the HAI implementation playbook—documenting what works, creating reusable templates and checklists, establishing best practices that make every future deployment faster and more reliable than the last
Hand off to Customer Success at go-live with complete deployment documentation, ensuring the CS team can own the customer relationship from day one with full clarity on configuration and commitments
This is a remote role with significant field presence. You must be willing to travel 25–40% of the time to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support. Periodic travel to our Palo Alto headquarters is expected for team alignment, playbook refinement, and strategic planning.
Minimum 5 years of implementation, onboarding, or professional services experience working specifically with health plans or managed care organizations (Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers, payviders, or PBMs)
BA or BS degree required.
Deep fluency in health plan operations—population health, care management, Stars/HEDIS, utilization management—with demonstrated knowledge of how these teams work and which stakeholder owns what
Proven track record managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines and proven ability to drive teams to go-live
Hands-on experience with health plan member data—eligibility files, risk stratification outputs, care gap lists—and demonstrated ability to coordinate with health plan IT or data teams to ensure data quality
Familiarity with health plan IT environments and vendor onboarding processes including security questionnaires, BAA requirements, and care management platform integrations (ZeOmega, Jiva, Salesforce Health Cloud, etc.)
Strong project management and process documentation skills with ability to create and maintain playbooks, checklists, and reusable templates
Background at healthcare SaaS companies serving payors (Arcadia, Cotiviti, Inovalon, Evolent Health, ZeOmega, HealthEdge, or similar)
Healthcare IT consulting experience with health plan clients (Accenture, Deloitte, Guidehouse, Milliman, or similar firms)
Deep familiarity with Stars/HEDIS measures and how member outreach programs connect to quality performance and reimbursement
Experience with voice AI, outbound member engagement platforms, dialers, or telephony configuration
Knowledge of payer-specific compliance and regulatory frameworks (CMS, NCQA, HIPAA, data governance in regulated environments)
Track record of scaling implementation processes across multiple customers or deployments
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.