Director of Strategy & Operations, Paid Social
Location: Charlotte, NC
About the Role
Home Solutions is seeking a Director of Strategy & Operations to help build and scale a rapidly emerging P&L for the company. In this role, you will lead strategy and performance across a portfolio of categories—launching new businesses and scaling existing ones across paid media channels, with an initial focus on Paid Social.
The Director will partner closely with leaders across marketing, analytics, product, and operations to identify opportunities, test hypotheses, and drive results. We are looking for someone who brings equal parts analytical rigor and creative imagination, paired with strong operator instincts — someone who can move fluidly between data and intuition, navigate ambiguity, get into the details, challenge conventional approaches, and turn ideas and insights into action. You will own the customer acquisition funnel end-to-end while building the strategy, systems, and capabilities required to grow. The people who succeed here are at-scale thinkers who are comfortable in the weeds, moving between analytical rigor and creative instinct, and who turn insight into action quickly.
You will also help shape how the team uses technology, LLMs and automation to improve creative development, campaign operations, analytics, and internal tooling. Ultimately, you will help turn an emerging growth channel into a durable, core growth driver for Home Solutions.
Your Day-to-Day
Build and Scale the Business
- Own the strategy, economics, and operating performance of an emerging growth P&L, beginning with Paid Social and expanding into additional demand gen channels.
- Drive measurable growth in revenue, customer acquisition, and marketing efficiency while delivering against the KPIs of our strategic partners.
- Dig into channel and funnel performance to understand what is actually driving results, then make the call on where to invest and where to pull back.
- Design the experiments that unlock new growth — new offers, new structures, new approaches — rather than optimizing within the ones we already run.
- Set the roadmap, balancing near-term performance against the systems and capabilities the business needs 12 months out.
Own the Growth Engine
- Get hands-on in the acquisition funnel, using our automated systems to develop, launch, and test new ads, audiences, offers, and acquisition approaches at speed.
- Run rigorous tests across creative, targeting, bidding, measurement, and landing-page conversion, with a clear read on what worked and why.
- Combine performance data with a deep understanding of the customer to develop new offers, creative concepts, messaging, and video hooks.
- Stay close to the market, customer, and competitive landscape — and translate what you find into things we ship.
Build the Systems and Team to Scale
- Build the processes, tooling, and operating frameworks that let a winning strategy scale across partners, categories, and channels.
- Push our use of AI beyond adoption — we build our own creative pipelines, trait-level ad analysis, and internal tools with dedicated dev resources, and you'll help decide what we build next.
- Identify where new capabilities, technology, or headcount are needed as the business grows, and make the case for them.
About You
- 5+ years of experience in growth strategy, consulting, business operations, performance marketing, or another high-growth operating environment.
- Exceptional structured problem-solving and analytical skills; you can break ambiguous problems into their component parts, find the signal in the data, and translate insights into action.
- A creative and curious thinker who looks beyond the obvious answer, generates new ideas, and is energized by testing different approaches to solve problems and unlock growth.
- Strong commercial judgment and comfort with P&L thinking, including unit economics, investment tradeoffs, and evaluating expected returns.
- A builder mentality — excited to move beyond recommendations and own the outcome, getting hands-on in the details to turn ideas into results.
- Comfortable operating in ambiguity and creating clarity in fast-moving, entrepreneurial environments.
- Clear, direct communicator who can influence senior stakeholders and work shoulder-to-shoulder with cross-functional teams.
- AI-native mindset, actively leveraging emerging tools to increase speed, insight, experimentation, and output.
- High standards, strong ownership, and a bias toward action.
- Experience in digital marketplaces, lead generation, performance marketing, or multi-sided platforms is helpful but not required.
- Familiarity with paid media channels such as Meta, Display, or other emerging acquisition platforms is a plus, but not required.
About Us
At Home Solutions, we’re on a mission to build a more innovative future for home services. Since 2017, we’ve been transforming how homeowners and service providers connect—replacing outdated lead-generation models with a smarter, outcome-driven approach.
We combine proprietary media, AI, and deep data insights to reach 50M+ homeowners and match them with high-quality providers through seamless, high-intent experiences. Home Solutions has become a trusted growth engine for leading brands, helping generate over $1B in annual partner revenue while continuously innovating across channels, products, and customer experiences.
Backed by Three Ships, a growth equity firm that builds and scales digital businesses, Home Solutions is powered by a high-performance, high-ownership culture. We value people who act with urgency, challenge the status quo, and are motivated to build something enduring in one of the largest, most under-digitized categories.
Why You Should Join Us
- Results: We’re building a high-growth, high-performance business with strong momentum and meaningful impact across the home services ecosystem.
- Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999. Home Solutions is shaping the industry’s digital transformation and creating innovative experiences to better serve consumers and service providers.
- Ownership & Impact: We operate with a high-ownership culture where individuals are expected to drive outcomes. You won’t just execute—you’ll help shape the business.
- Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
- Career Growth: We’re building quickly, which means new opportunities emerge constantly. If you’re hungry to grow, you’ll have the chance to move fast and take on more.
- Stability: As a privately held, debt-free company, we make disciplined, long-term financial decisions—investing in sustained growth and pursuing strategic acquisitions.
- Culture: We’re a team that plays to win- holding a high bar for excellence while creating an environment where people enjoy the work and the people they do it with.
The Package
We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.
EEOC Statement
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.