Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!
Position Overview:
The Senior Production/Operations Specialist supports the planning, coordination, and execution of operational activities that enable successful program delivery. Working collaboratively with program leadership, project teams, and government stakeholders, this role oversees day-to-day operational processes, coordinates value stream activities, supports workforce readiness initiatives, and identifies opportunities to improve operational efficiency. The Senior Production/Operations Specialist contributes to workflow optimization, process standardization, performance monitoring, and continuous improvement efforts to ensure contract objectives are achieved effectively and efficiently.
Key Responsibilities:
· Coordinate day-to-day operational activities across program workstreams to support efficient execution of contract objectives.
· Evaluate operational workflows and recommend process improvements that enhance efficiency, consistency, and service delivery.
· Collaborate with program leadership, functional teams, and government stakeholders to support value stream management and operational planning.
· Monitor operational performance metrics, identify trends, risks, and process gaps, and recommend corrective actions to improve program performance.
· Support workforce readiness, training coordination, and operational enablement activities that promote successful adoption of new processes and technologies.
· Contribute to continuous improvement initiatives by identifying opportunities to streamline workflows, standardize operational processes, and improve overall program effectiveness.
Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Business Analytics, Economics, or a related field. Equivalent combination of education and relevant experience may be considered.
- Minimum of eight (8) years of professional experience supporting program operations, business operations, healthcare operations, process improvement, or operational management initiatives.
- Experience coordinating cross-functional teams and managing operational activities across multiple workstreams.
- Strong leadership skills, with the ability to oversee multiple operations at once, delegate tasks, communicate clearly and respectfully, and evaluate performance metrics.
- Experience developing reports, managing day-to-day operations, and interacting with cross-functional teams to support business operations and executive decision-making.
- Strong analytical and problem-solving skills with the ability to identify trends, anomalies, and opportunities for process improvement.
- Experience translating business requirements into analytical solutions and presenting technical findings to both technical and non-technical stakeholders.
- Excellent written and verbal communication skills, with the ability to effectively collaborate across cross-functional teams and government stakeholders.
- Ability to manage multiple priorities, meet deadlines, and work with / manage others in a fast-paced, client-focused environment.
Preferred Qualifications:
- Experience supporting Federal Government programs, preferably within the Department of Veterans Affairs (VA), Department of Defense (DoD), Defense Health Agency (DHA), Department of Health and Human Services (HHS), or other federal healthcare organizations.
- Experience supporting healthcare transformation, digital health, healthcare technology, or enterprise modernization initiatives.
- Experience supporting operational planning, value stream management, workflow optimization, or business process improvement initiatives.
- Familiarity with Agile delivery methodologies and project management tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar platforms.
- Experience supporting organizational change management, workforce enablement, or operational readiness initiatives.
We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.