Field Service Site Operations Representative

PURPOSE OF POSITION:

The purpose of the Field Service Site Operations Representative is to support the successful execution of field operations by coordinating site activities, maintaining operational readiness, tracking progress against project needs, and helping ensure labor, materials, documentation, and resources are aligned to support safe, efficient, and timely service delivery. This role serves as a key operational support resource to field leadership by helping identify and communicate site needs, escalate issues that may impact execution, and promote a high standard of customer service, accountability, and compliance throughout the duration of each project.

 

SUPERVISORY RESPONSIBILITIES:

• This position has no direct supervisory responsibilities.
• The role may provide day-to-day coordination support to field technicians and assist Field Service leadership in monitoring jobsite staffing needs, work progress, and operational priorities.
• The position requires close collaboration with Field Service Leads, Field Operations Managers, technicians, project stakeholders, construction managers, customers, vendors, and other internal departments as needed.

ESSENTIAL FUNCTIONS:

• Support Field Service Leads and Field Operations leadership in coordinating day-to-day site operations to promote efficient execution of commissioning, startup, and related field service activities.
• Review customer schedules, project timelines, and site requirements to help align field labor, materials, tools, and resources with operational demands.
• Monitor project milestones, deliverables, and open items to help keep jobs on schedule and support timely completion of work.
• Identify, communicate, and help escalate potential project delays, staffing gaps, material shortages, documentation issues, or other operational risks that may impact project execution.
• Assist with tracking site progress, punch list items, outstanding action items, and project closeout needs, and follow up with appropriate parties to support resolution.
• Ensure required jobsite documentation, reports, correspondence, and records are completed accurately, submitted timely, and maintained in an organized manner.
• Support coordination of supplies, tools, equipment, parts, and materials needed for site activities to reduce downtime and maintain workforce productivity.
• Assist with the movement or delivery of materials, parts, or equipment between jobsites
  or designated locations, as business needs require.
• Participate in project, commissioning, or site coordination meetings as needed and document relevant updates, action items, and follow-up needs.
• Maintain regular communication with Field Service leadership regarding site conditions, technician utilization, schedule concerns, customer needs, and project support requirements.
• Help monitor technician deployment and communicate when additional support is needed or when available labor can be reallocated based on project demands.
• Provide administrative and operational support related to site readiness, scheduling coordination, documentation tracking, and overall project execution.
• Assist with normal commissioning-related activities, as appropriate and within the scope of the role, to support project completion and customer satisfaction.
• Promote a professional and customer-focused presence at jobsites by maintaining effective communication with customers, contractors, vendors, and internal stakeholders.
• Follow all company policies, jobsite rules, and safety expectations, and support a culture of safe and compliant work practices.
• Perform other duties as assigned by management.

COMPETENCIES:

• Communication- Communicates clearly and professionally with employees, leadership, customers, contractors, and other stakeholders. Provides timely updates and escalates concerns appropriately.
• Coordination and Organization- Effectively manages multiple priorities, tracks open items, and maintains organized documentation and follow-through in a fast-paced field environment.
• Project and Schedule Awareness- Demonstrates an understanding of project flow, milestones, deadlines, and jobsite coordination needs to help support successful execution.
• Customer Focus- Maintains a responsive, professional, and service-oriented approach in interactions with internal and external customers.
• Problem Solving- Identifies issues, evaluates operational impacts, and supports practical solutions to maintain workflow and reduce disruptions.
• Teamwork and Collaboration- Works effectively with cross-functional teams and supports shared goals across field operations and project execution.
• Accountability- Takes ownership of assigned responsibilities, follows through on commitments, and maintains attention to detail in work quality and documentation.
• Adaptability- Responds effectively to changing schedules, shifting site priorities, and evolving operational needs.
• Safety Awareness- Demonstrates commitment to safe work practices and supports compliance with company, customer, and jobsite safety requirements.
• Professionalism- Maintains sound judgment, dependability, and a professional presence in office, warehouse, and customer-site environments.

 

EDUCATION AND EXPERIENCE:

• High school diploma or GED equivalent required.
• Associate degree or two-year technical degree in Construction Management, Engineering, or a related field preferred; equivalent combination of education and relevant hands-on experience may be considered.
• Minimum of one year of experience supporting on-site operations in construction, field service, commissioning, or a related environment, including coordination of labor, materials, schedules, and site activities.
• Experience working directly in active jobsite environments and maintaining a high level of customer service, professionalism, and responsiveness in client-facing interactions preferred.
• Strong verbal and written communication skills, sound problem-solving ability, and the ability to manage competing priorities in a fast-paced operational environment required.

 

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: 

• • Activities: Sitting – 60%       Walking/Standing – 40%
  • Lifting: Must be able to lift up to a minimum of 25 lbs.   
  • Vision: Long periods of close work on a computer screen.
  • Travel: Occasional travel (up to 50%) may be required to IEM 
    manufacturing facilities, regional field offices and vendor sites.
  • Mental Demands:  Must be able to interpret, analyze, prioritize, and manage multiple 
    tasks simultaneously in a fast-paced operational environment 
    while exercising sound judgment and effective communication.
  • Environment: Work duties will be performed primarily in an office setting, with 
    occasional travel to field/site locations as needed.