Who are we?
IEQ Capital is a Registered Investment Advisor seeking to transform traditional wealth management. Our quest is to integrate the Intellectual and Emotional Quotient, generating exceptional investment results driven by a values-oriented culture that fosters connection and collaboration with our clients. We are an independent, predominantly employee-owned company, adhering to the fiduciary standard to put our clients' interests first. We focus our efforts on helping clients meet their investment objectives without the distractions and limitations that can arise within much larger organizations.
The Role
IEQ Capital is seeking a polished, detail-oriented professional to join our team as a Client Onboarding Specialist. This role is focused on delivering a white-glove onboarding experience for new and existing clients, serving as a central point of coordination across clients, advisors, custodians, and internal teams. You will own the onboarding workflow from initial intake through account opening and funding, helping gather client information, facilitate clear communication, track outstanding items, and ensure each onboarding experience is handled with accuracy, responsiveness, and care. This position is well suited for someone who brings strong follow-through, sound judgment, and a client-first mindset to a fast-paced wealth management environment.
Duties and responsibilities include, but are not limited to:
- Own and coordinate the end-to-end client onboarding process, ensuring a seamless and high-touch experience from initial intake through account opening and funding.
- Serve as a key point of contact during onboarding, facilitating timely and professional communication with clients, advisors, custodians, and internal stakeholders.
- Gather, review, and organize client data and required documentation, proactively identifying gaps, inconsistencies, or outstanding items.
- Prepare and generate new account paperwork for a variety of account types and custodians, ensuring documents are accurate, complete, and ready for client review and signature.
- Process and track signed documentation, KYC records, and other regulatory documents to ensure timely and compliant completion.
- Coordinate with custodians to facilitate account openings, resolve not-in-good-order items, and escalate issues as needed.
- Provide proactive onboarding status updates to advisors and internal teams, highlighting next steps, risks, dependencies, and expected timing.
- Enter, maintain, and update client, account, and onboarding data in Salesforce and other relevant systems with a high degree of accuracy.
- Support Private Placement Document preparation and alternative investment subscription workflows, including tracking funding and subscription status.
- Anticipate client and advisor needs throughout onboarding, helping remove friction points and drive a thoughtful, consistent client experience.
- Partner with operations, advisory, compliance, and investment teams to resolve issues, streamline workflows, and improve the onboarding experience.
- Contribute to process improvement initiatives, documentation of best practices, and ongoing enhancements to onboarding standards.
Qualifications
- Bachelor's degree required.
- 1-3+ years of relevant experience in client service, onboarding, operations, financial services, wealth management, or a related field preferred.
- Strong client service orientation with the professionalism, judgment, and polish required to support a white-glove client experience.
- Excellent written and verbal communication skills, including the ability to explain requirements, follow up effectively, and tailor communication to different audiences.
- Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple onboarding workflows, deadlines, and stakeholders simultaneously.
- Proven ability to think critically, identify issues, escalate appropriately, and propose practical solutions.
- Strong emotional intelligence and the ability to build relationships across clients, advisors, custodians, and internal teams.
- Comfortable working in a fast-paced, high-volume environment with competing priorities and evolving timelines.
- Experience with Salesforce, custodial platforms, or account-opening workflows is a plus.
- A “no task is too small” mindset and a willingness to learn, take ownership, and grow within the firm.
Compensation
The total compensation range for this role, inclusive of base salary and bonus, is $70,000 - $100,000, depending on skills and experience.
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