Illumio · San Francisco
OtherSupport and ServicesRemoteFullTimeposted 2mo ago
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
The Customer Experience (CX) organisation is responsible for delivering successful customer outcomes across the entire post-sales lifecycle. Within CX, Professional Services plays a key role in translating customer goals into practical delivery: designing, deploying, and operationalising Illumio solutions in a way that builds confidence, drives value, and supports long-term customer success.
As a Professional Services Consultant, you consistently deliver high-impact results, applying your full qualifications and experience to drive outcomes and add measurable value. You work independently on customer deployments and problem resolution while collaborating with senior team members on more complex architectural considerations.
In this role, you will:
Act as a trusted advisor for clients, assisting them with the integration of Illumio into their environments
Manage deployments and upgrades of the Illumio platform, ensuring successful implementation by coordinating timeframes and required resources.
Conduct technical reviews and provide guidance on change preparation for Illumio deployments.
Assist in the development of Illumio-specific API scripts to enhance service deployment, monitoring, and management.
Provide best practices, documentation, and recommendations for optimizing the use of Illumio.
Prepare and maintain project documentation throughout the engagement.
Monitor and troubleshoot the Illumio deployment, addressing anomalies and performance issues.
Serve as the primary interface between client teams and Illumio’s product and support teams.
Provide metrics and reporting on the Illumio deployment’s effectiveness.
Support internal teams with integration documentation and assist with security ruleset and policy development.
Facilitate testing and validation of the Illumio platform for client service teams.
Conduct knowledge transfer and training sessions on the Illumio product set for client teams.
Complete necessary administrative documentation, including timesheets and weekly reports.
You bring both technical depth and professional maturity to the role, including:
3 plus years of consulting or advisory experience.
Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms.
Experience with cloud computing service provider models (AWS, Azure, GCP, OCI)
Experience with container platform architecture (Kubernetes, Openshift, etc.)
Experience with automation and scripting tools (e.g., Bash, Python, Ruby, Chef, Puppet, Ansible).
Expertise in networking concepts, including network flows, protocols, and application security controls.
Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments.
Ability to work with evolving technology and quickly adapt to new tools.
Client-facing skills, including conflict resolution and project management experience.
Excellent communication skills, with the ability to tailor messages to different audiences.
Broad understanding of IT infrastructure.
Existing Experience within Professional Services team of a security vendor is a strong advantage.
Willingness to travel to HQ in Silicon Valley for product training and knowledge development.
Ability to quickly assimilate new product knowledge and apply it effectively in customer environments.
Prior experience with Illumio is not required - training will be provided.
#LI-SL1 #LI-REMOTE
Our Commitment
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.
All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.