About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com
You will be the primary driver of growth and engagement within our clients' Creator and Affiliate Programs. This involves partnering with our brands to design, implement, and scale comprehensive strategies for creator recruitment, relationship management, and community growth, ensuring a vibrant, active, and profitable partner network.
What You'll Do
- Strategy & Planning
- Develop and implement performance-led strategies to attract creators aligned with defined brand and business goals.
- Strategize content creation and casting to ensure campaigns are on trend and highly relevant to the current social media landscape.
- Recruitment & Campaign Execution
- Lead a 360° creator recruitment effort, identifying and targeting creators to join programs/campaigns, leveraging offshore support where necessary.
- Source and vet qualified creators for each campaign, providing data-driven recommendations based on follower count, location, niche, and audience demographics.
- Create comprehensive creator campaign briefs based on client guidelines and FTC/disclosure compliance standards.
- Client & Creator Management
- Leads kick-off calls and prepare all necessary documentation (internal and external), efficiently responding to client communications.
- Negotiate terms and communicate extensively with creators, including facilitating product orders and gathering content drafts.
- Review and approve creator content to ensure compliance with the brief and quality standards (e.g., spelling and grammar).
- Provide excellent customer service and subject matter expertise, ensuring client and creator satisfaction and trust in our services.
- Performance & Optimization
- Monitor and manage program timelines and budgets to ensure both revenue goals and client deadlines are consistently met.
- Gather campaign metrics, analyze performance, and format data to generate actionable insights.
- Identify potential upselling opportunities and communicate these effectively to senior leadership.
- Design and execute incentive programs, including flat fees, performance-based rewards, and exclusive offers.
- Internal Collaboration
- Collaborate closely with internal teams (community support, sales, product, marketing, and client success) to ensure creator community and affiliate strategies align with overarching business goals.
What You Bring
- Adventageous: Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Candidates must mention this completion in their cover letter.
- Bachelor's Degree
- At least 2-4+ years of proven professional experience in the Affiliate Marketing, Creator Marketing, or Community Management space.
- Strong foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
- Familiarity with the impact.com or another affiliate marketing platform is a plus.
- Strong knowledge of creators across verticals, especially CPG, fashion, parenting, wellness, fitness, etc., and creator rates
- Experience with niches such as gaming, tech, finance, entertainment, etc. a plus
- Familiarity with the essential components of the creator lifecycle: budgeting, casting, negotiating, contracting, fulfillment oversight, draft approvals, and reporting.
- Exceptional communication skills (written and verbal) with demonstrated ability to engage and motivate diverse Creators, affiliates, and clients.
- A data-driven mindset with proficiency in analyzing metrics and translating them into actionable business insights.
- Relationship-driven approach with the ability to manage diverse personalities and work styles.
- Strong passion for and knowledge of social media platforms and the ability to adapt to sudden changes in trends and industry shifts.
- Self-starter mentality with a strong drive to develop client businesses and succeed personally.
- Proven ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Strong problem-solving skills.
- Demonstrate a growth mindset and a willingness to continuously learn and improve.
Nice to have:
Benefits and Perks
At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Note: Benefits may vary by location and are subject to local regulations.
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors
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