Internal Coordinator

Otherposted 7mo ago

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Role Overview

An Internal Coordinator (IC) is responsible for monitoring and supporting a large group of work-from-home Data Collectors (DCs) who record videos of household activities.
Each IC will handle 50 or more DCs at the same time, ensure they work as per instructions, complete their daily targets, and follow all rules.

This role is mainly about live coordination, tracking, and problem-solving.

Who Are Data Collectors (DCs)?

People working from home
They record short videos of household tasks using mobile phones
They have clear daily and total hour targets to complete

Key Responsibilities

1. Live Monitoring

Monitor 50+ DCs in real time during working hours
Check who has started work, who is active, and who is falling behind
Follow up immediately with DCs who are idle or delayed

2. Target & Productivity Management

Ensure DCs meet daily and overall targets:

30 hours in 6 days or
100 hours in 20 days

Push and motivate DCs to complete work on time

3. Rule & Process Adherence

Ensure DCs follow recording rules, such as:

Only household tasks
Video duration between 15–30 minutes
Correct camera settings

Clarify doubts and repeat instructions whenever required

4. Issue Resolution

Act as the first point of contact for DCs
Help with:

App or upload issues
Task-related confusion
Device issues (coordinate with Field Ops if needed)

Escalate issues only if they cannot be solved

5. Communication & Coordination

Manage large WhatsApp groups of DCs
Share daily instructions, reminders, and updates
Maintain discipline and professionalism in groups

6. Tracking & Reporting

Update Google Sheets with:

Hours completed
Issues faced
Drop-offs or delays

Share daily status updates with the manager

Skills & Requirements

Basic computer knowledge
Comfortable using WhatsApp and Google Sheets
Ability to manage and communicate with many people at once
Good coordination and multitasking skills

Personal Qualities

Alert and responsible
Patient but firm
Organized and disciplined
Comfortable working in a fast-paced environment

Role Scale

1 IC manages 50–70 Data Collectors
High-responsibility, operations-focused role

Our Values

Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
Bias for Action
We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!
Always Be Learning
We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
Act Like an Owner
We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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