Senior TPM - Enterprise Systems

Product & Program

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

Fin's Finance Integrations, Finance and People systems are the backbone of how the company runs, pays, hires and reports. As a Senior Technical Program Manager for Enterprise Systems you'll drive the programs that build and evolve those efforts, from implementation through to integration, adoption and governance. You'll work across Finance, People, Legal, and Engineering to turn ambiguous business problems into sequenced, funded and delivered programs. This is a program management role first. You'll need the technical depth to hold your own with architects and engineers, being measured on whether complex, multi-team programs land on time and to the bar.

What will I be doing?

Own end-to-end delivery of Fin's most complex Enterprise Systems programs. Multi-quarter, multi-workstream, spanning several teams. You are accountable for the outcome, not just the plan.
Partner deeply with Finance, Billing and People teams to turn their problems into solutions. Get close enough to how they actually work that you can challenge the stated requirement and find the better answer underneath it.
Shape initiatives before they become projects. Work with group and functional leadership to pressure-test the problem, define scope and success measures, and say no to work that doesn't earn its place.
Manage stakeholders and expectations directly. Set a clear bar for what will land and when, communicate change early and often while also building trust that lets you influence decisions without authority.
Plan around the business, not just the roadmap. Fin's Finance and People functions run on cycles: month end, quarter end, year end, payroll, performance and planning. You'll sequence delivery, testing and cutover around those cycles and protect the teams through them.
Own the roadmap and the communication around it. Drive visibility, sequencing and build a shared understanding across other IT group teams and up to Senior Stakeholders.
Run implementations with rigour. Requirements, functional specs, build oversight, UAT, cutover and hypercare.
Manage risk actively. Surface issues, dependencies and delays early. Bring mitigation options and escalate with a recommendation, not just a problem.
Lead the change, not just the system. Plan and deliver the enablement, comms, and training that make adoption real after go-live.
Raise the bar on how we deliver. Improve planning, governance, and ways of working across the Enterprise Systems team.

What skills do I need?

6+ years managing technical programs and projects end-to-end, with a track record of enterprise system implementations you personally led from initiation through go-live and stabilisation.
Proven command of program management fundamentals: planning, sequencing, resourcing, dependency management, risk and issue management and status reporting to peers up to senior leaders that they can trust.
Track record delivering multiple concurrent workstreams without losing control of scope, timeline, or quality.
Strong stakeholder management. You set expectations early, hold teams to commitments and make them accountable without formal authority and be clear when issues arise
Direct experience with Finance and People systems, specifically NetSuite and Workday and a working understanding of the processes they support: procure-to-pay, record-to-report, hire-to-retire, and billing within the quote-to-cash flow.
Practical understanding of business close cycles. You know what month end and quarter end demand of a Finance team and you plan delivery around them rather than through them.
A Broad understanding of Enterprise Systems: system architecture, integrations, data flows and the SaaS application landscape supporting Finance, People and Legal teams.
Ability to take an ambiguous or contested problem, get to the real requirement, and turn it into a concrete plan, driving that work with named owners and dates.
Excellent written requirements and functional specs. Engineers build the right thing from your documentation and stakeholders recognise it at UAT.

Bonus skills & attributes

Hands-on NetSuite or Workday experience (administration and/or configuration).
Experience with Zip, Stripe, Snowflake, Salesforce, or comparable enterprise platforms.
Supporting or delivering through a monthly close, or working alongside FP&A and Accounting operations.
Experience delivering programs in an audited environment, where controls, evidence and sign-off are part of the delivery path.
Grounded in a recognised delivery methodologies with the judgment to know how a program should operate
Experience running programs in a fast-moving, AI-first environment where requirements shift mid-flight.

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $156,000-$187,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.