Director of Technical Implementation, EMEA

Customer Supportposted 4mo ago

Job Title: Director of Technical Implementation, EMEA

Work Location: Windsor UK

Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.

Key Responsibilities:

Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.
Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.
Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.
Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.
Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.
Oversee partner strategy and execution, including onboarding, performance management, and management alignment.
Embed and scale the AI-powered ARIES methodology across all technical delivery activities.
Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.
Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.
Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.
Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications:

10+ years of experience in technical delivery, implementation, or professional services leadership.
Proven track record managing large-scale, complex, multi-country implementation programs.
Strong background in healthcare IT or enterprise software implementation environments.
Deep understanding of technical architectures, integration, and data platforms.
Experience with resource management, forecasting, and operational optimization at scale.
Demonstrated ability to lead organizational transformation and drive standardization.
Strong leadership and stakeholder management skills in a matrix environment.
Experience working with partners and external delivery ecosystems.
Strategic mindset with the ability to translate vision into execution.
Ability to travel internationally 60% of the time.

Education and Training:

Relevant University technical Degree
Proficiency in English

Key Success Factors:

Improved delivery predictability and quality across EMEA
Increased resource utilization and cross-regional efficiency
Strong partner performance and optimization
Effective adoption of AI-driven implementation practices
Scalable and standardized technical delivery model across EMEA markets

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.