Ivalua · New York
Customer Supportposted 4w ago
Implementation Lead - Innovation Success
New York, US
Founded in 2000, Ivalua is a global leader in cloud-based spend management solutions.
OUR COMPANY
At Ivalua, we are a global community of experts who believe that digital transformation makes supply chains more sustainable and resilient, while improving supplier collaboration.
We achieve this through our cloud spend management platform, which enables hundreds of major brands to manage their spend and suppliers while optimizing profitability, enhancing ESG (Environmental, Social, and Governance) performance, reducing risk, and improving productivity.
Driven by our passions and fueled by our shared ambitions, we empower ourselves to take on challenges and create impactful experiences for our customers and partner ecosystem, all while giving purpose to our teams.
Learn more at LinkedIn www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our team is dedicated to the seamless implementation and long-term success of product innovations through early-stage collaboration and proactive product optimization. We thrive on a culture of teamwork, dynamism, and a shared enthusiasm for driving excellence in everything we do. Join us and be part of a team that values innovation, continuous learning, and customer satisfaction.
ROLE:
At Ivalua, we are currently seeking an Implementation Lead for our Innovation Success team within the Professional Services department. Reporting to the Professional Services Manager, you will drive the deployment of innovations, contribute to continuous product improvement, and provide client support.
WHAT YOU WILL DO WITH US
Key Responsibilities:
Successfully deploy innovations for clients within designated budgets and timelines.
Evaluate and consolidate innovations based on optimization opportunities identified with clients, distinguishing between product-level and project-level issues. Ensure innovations are robust and fully optimized prior to broader rollout by addressing all potential improvements identified during evaluation.
Contribute to the development of Ivalua add-ons by delivering high-quality outputs through peer reviews.
Lead "Solution Optimization and Adoption" initiatives with clients to proactively evaluate and improve implementation quality.
Develop and implement best practices based on lessons learned from previous innovations and deployments. Capture and integrate insights to enhance future processes and solutions.
Create and distribute materials for internal and partner communications, and provide content to Services Ops for enablement sessions.
Propose scalable, long-term solutions by demonstrating comprehensive product and industry knowledge.
Develop the technical and domain skills required for assignments (e.g., SQL, IVA Gen AI, Ivalua configuration, and relevant certifications).
Actively engage with the community by addressing client and partner requests, sharing feedback, and highlighting implementation successes for new feature releases.
Contribute to the creation and maintenance of the client knowledge base.
Maintain deep, detailed knowledge of client implementations within your assigned scope.
Promote innovation and configuration best practices to drive client success and optimize solution deployment.
YOUR PROFILE
If you have the experience and strengths below, this role could be a great fit:
Experience & Core Competencies:
At least 5 years+ of experience in product management and solution deployment.
Proven track record in project management and solution implementation.
Product-oriented mindset with strong analytical and problem-solving skills.
Excellent communication skills and a client-centric approach.
Willingness to travel (approx. 25%).
Agentic AI Expertise:
Solid understanding of AI Agent architectures (e.g., planning, memory, tool usage) and their practical applications in client environments.
Ability to map client processes to potential AI Agent workflows and define necessary inputs/outputs.
Familiarity with operational considerations for deploying autonomous or semi-autonomous AI solutions.
Experience integrating specialized tools or APIs with AI agents to enhance their capabilities.
Education & Knowledge:
PMP certification or equivalent.
Deep understanding of procurement and supply chain management processes.
Industry-specific domain knowledge.
WHAT HAPPENS NEXT
If your application matches the desired skills for this role, our recruitment team will contact you to schedule an initial phone screening. Take one step closer to achieving your goals – apply today!
A dedicated recruiter will guide you through every step of the recruitment process. We are here to support you! Our recruitment process is designed to assess your skills through a series of personalized interviews with our teams. Interviews will take place virtually and in person at our offices.
What You Will Find at Ivalua
A "Hybrid" working model (3 days on-site, 2 days remote).
A team driven by the desire to push the boundaries of product and technological innovation.
A constantly growing, private company.
A stable and profitable business environment.
The opportunity to gather weekly for a company-provided team meal.
Growth by pursuing your goals within a powerful team spirit that fosters creativity and productivity.
Unlock your professional potential through our training and career development program.
Join a dynamic, international team of experts who are passionate about their work and guided by a shared vision.
Experience an inclusive work environment open to diversity, where your contribution will be appreciated and valued.
Take part in numerous company-organized events (sports competitions, music events, and team building).
Highly rated by its employees, Ivalua was recognized by Comparably (https://www.comparably.com/companies/ivalua).
Driven by our differences – Your energy is our strength!
United by our values, we celebrate diversity and equity in all its dimensions to build an inclusive work environment. To help our customers make their supply chains more efficient, sustainable, and resilient, we rely on our international teams with diverse backgrounds, skills, and perspectives. We believe in equal opportunity and diversity as drivers of innovation, fostering an inclusive spirit, a productive and enjoyable work environment, and fulfilling career prospects for all Ivaluans.
Explore Ivalua's culture – watch this video to learn more!
One of Ivalua’s core values is to Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The salary range for this position is based upon careful and continual market compensation research. In addition to location, salary may also vary based upon job-related knowledge, skills, and experience.
Title: Implementation lead - Innovation Success
Base range minimum: 94000$ USD
Base range maximum: 159000$ USD
*Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
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