iwoca · Leeds
Manufacturing & OperationsCustomer OperationsRemoteFullTimeposted 5d ago
The company
Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.
That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.
We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.
We’re looking for a Collections & Recoveries Specialist
We're looking for an experienced Collections & Recoveries Specialist to own our most complex and high-value overdue accounts — taking each one from start to resolution, whether that's a negotiated settlement, litigation or insolvency. This is a specialist recoveries role covering contentious and non-contentious collections. You'll already understand the end-to-end lifecycle of these types of accounts and be confident communicating with customers and stakeholders to secure the best outcome for iwoca and our customers.
The team
The Collections & Recoveries team at iwoca is responsible for supporting customers who have fallen behind on repayments, with a focus on achieving fair, sustainable outcomes for both the customer and the business.
The team takes a customer-first, solutions-oriented approach, working closely with small to medium business owners to understand their financial situation and agree on realistic repayment plans where possible. They balance empathy with commercial awareness, ensuring regulatory compliance while protecting iwoca’s loan portfolio.
Where you’ll work
This is a hybrid role based in Leeds or London. For your first month you'll be in the office every day for training, with the expectation dropping to once or twice a week thereafter.
The role
Our Specialist's work within a fast-paced, commercially focused environment, balancing fair treatment of customers with the the best outcome for the iwoca. You will have strong hands-on experience in either debt recovery through the UK courts and/or insolvency procedures. You will know the lifecycle of these accounts from beginning to end and can confidently handle the complexities that come with them.
You will manage a portfolio of accounts with outstanding balances up to £1m through to completion with varying and unique circumstances, managing inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and professionallism.
A flavour of what you'll own:
A portfolio of complex, high-value accounts through to resolution — including County Court Judgments (CCJs), charging orders and enforcement action
Reviewing the full financial and asset picture of an account to decide the best route to recovery
Recommending and evidencing the right strategy for each account — a negotiated settlement, a repayment arrangement, or pursuing recovery through litigation
Negotiating and monitoring repayment arrangements on difficult accounts, with clear consequences for non-payment
Instructing and liaising with internal paralegals and external insolvency practitioners
The requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
Essential:
End-to-end, hands-on experience of debt recovery through the UK courts and/or insolvency procedures. This is essential — you'll be expected to assess the strategic recovery position on each account to maintain your assigned portfolio
At least 2 years debt recovery and / or insolvency experience, ideally in the commercial/business sector
Sound commercial judgement and the confidence to make decisions on complex, high-value accounts
A patient, empathetic and professional manner, especially in difficult conversations
Strong communication skills, accuracy and confidence
Desirable / Nice to have
Experience managing a large portfolio of high-value business cases
Experience in the finance or lending industry
Experience with bankruptcy and high level litigation cases
Business acumen and genuine enthusiasm for helping SMEs
We don't expect you to tick every desirable box — but the courts and/or insolvency recovery experience above is genuinely essential for this role. If you have that, we'd love to hear from you even if the rest of your experience looks a little different.
The salary
Our base salary range in Leeds is £34,000 - £41,000. Our base salary range in London is £39,000 - £46,000. We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.
The culture
At iwoca, we prioritise a culture of learning, growth, and support, and invest in the development of our team members. We value thought and skill diversity, and encourage people to explore new areas of interest, adopt better tools – including AI – and apply sound judgement so our products and decisions improve over time.
The offices
We put a lot of effort into making iwoca a great place to work:
Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks.
Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions.
The benefits
Flexible working hours.
Medical insurance from Vitality, including discounted gym membership.
A choice between a dedicated dental plan or a health cash plan that reimburses everyday medical expenses.
A private GP service (separate from Vitality) for you, your partner, and your dependents.
25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
A one-month, fully paid sabbatical after four years.
Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
3% Pension contributions on total earnings.
An employee equity incentive scheme.
Generous parental leave and a nursery tax benefit scheme to help you save money.
Electric car scheme and cycle to work scheme.
Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.
And to make sure we all keep learning, we offer:
A learning and development budget for everyone.
Company-wide talks with internal and external speakers.
Access to learning platforms like Treehouse.
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